→For tickets issued until the 15th of May

• Vouchers issued against tickets and associated EMD’s with the original travel date until the 30th  of June  2020
  • Voucher requests made from the 9th of April
  • Voucher for the total value of the unused ticket
    • Bonus increase of 20% for totally unused tickets

→Tickets issued on any date

• Vouchers issued against Tickets and associated EMD’s with the original travel date between the 1st of July and the 30 September where at least one of the flights was cancelled:
  • Voucher  request made from the 8th of June
  • Voucher for the total value of the unused ticket
    • Bonus increase of 20% in totally unused tickets 

The voucher can be requested HERE.

Voucher conditions and use:

• Vouchers ordered from the 8th of June are valid for 1 year;
• The voucher will be valid for the payment of travel and / or TAP services;
• The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
• The voucher is transferable, with authorization from the holder;
• It is not refundable;
• Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.

Voucher redemption: see how to request here.

Note:  the issuance of tickets against vouchers shall not be subject to ticket issuance fee.

New: besides the voucher number, it's necessary from now on to insert the email address where it was received.

For tickets issued from 1 September 2020, please click here