This offer is no longer in place. Check new regulations here.
→For tickets issued until the 15th of May
- Vouchers issued against tickets and associated EMD’s with the original travel date until the 30th of June 2020
- Voucher requests made from the 9th of April
- Voucher for the total value of the unused ticket
- Bonus increase of 20% for totally unused tickets
→Tickets issued on any date
- Vouchers issued against Tickets and associated EMD’s with the original travel date between the 1st of July and the 30 September where at least one of the flights was cancelled:
- Voucher request made from the 8th of June
- Voucher for the total value of the unused ticket
- Bonus increase of 20% in totally unused tickets
The voucher can be requested HERE.
Voucher conditions and use:
- Vouchers ordered from the 8th of June are valid for 1 year;
- The voucher will be valid for the payment of travel and / or TAP services;
- The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
- The voucher is transferable, with authorization from the holder;
- It is not refundable;
- Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
Voucher redemption: see how to request here.
Note: the issuance of tickets against vouchers shall not be subject to ticket issuance fee.

New: besides the voucher number, it's necessary from now on to insert the email address where it was received.
For tickets issued from 1 September 2020, please click here