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Procedures for cancelled flights (UN)

Updated on 06 Feb 2025

LATEST UPDATE

With immediate effect, TAP AIR PORTUGAL allows the change of Gateway, in case of irregularity or schedule change, provided that all below procedures are correctly followed.

TAP AIR PORTUGAL will not be held responsible for any travel-related expenses incurred while commuting between gateways.

Change of route and/or tickets with interline or Code-share flights:

check conditions with your Agency Help Desk/Sales Representative

TAP Ticket changes (only TP 047 pure flights):

New travel date:
- For fully unused tickets or partially used tickets
  - change of travel date allowed within ticket validity
Same route - Waive of the change fee (DU tax waive) and no fare difference to be collected:
- Rebook on the same cabin
- Rebook on same RBD or lowest available - change of brand not allowed -
- No new fare calculation applies. Keep the same fare construction on the new ticket.
- Change at no cost, i.e. no change fee (DU tax) nor fare difference to be collected.

Endorsements: SCHED CHNG TP XXX /DDMM
TAP Air Portugal Gateways change on Irregularity or Schedule Change scenarios:

Scenarios	Authorized			Range	New Travel date
Scenarios	Waive DU	Waive XP	Waive Fare Diff	Miles	New Travel date
Allow changes to TAP Gateway at passenger's request and in case of cancellation of the TAP flight (UN/TK)	✓	✓	✓	250*	Same day (or +/- 1 day)
Proactively offer the possibility of changing the TAP Gateway in case of TAP flight cancellation (UN/TK)	✓	✓	✓	250*	Same day (or +/- 1 day)

* 250 miles (equivalent to approximately 400km, which is the maximum distance between the original destination and the new one) - to be applied unless otherwise commercially decided. Regarding scenarios 1 & 2, consider any gateway within the same European Country and any gateway within Northeast Brazil, even if the distance between the original destination and the new gateway is higher than 250 miles.

Authorized Gateways

Original Route		Authorized Gateways
Mainland	LIS - FAO	OPO / SVQ
Mainland	LIS - OPO	FAO
Islands	LIS - FNC	PXO
	LIS - PDL	TER
	LIS - PXO	FNC
	LIS - TER	PDL
	OPO - FNC	PXO

Original Route		Authorized Gateways
Austria	LIS - VIE	FRA, MUC & PRG
Belgium	LIS - BRU	AMS, DUS, LUX & ORY
Czechia	LIS - PRG	FRA, BER & VIE
Denmark	LIS - CPH	HAM
France	LIS - LYS	GVA, LYS, MRS, MXP, NCE, ORY, TLS & ZRH
	LIS - MRS	BCN, GVA, LYS, MXP, NCE, ORY & TLS
	LIS - NCE	BLQ, LYS, MRS, ORY & TLS
	LIS - TLS	BCN, LYS, MRS, NCE & ORY
	LIS - ORY	BRU, GVA, LUX, LYS, MRS, NCE & TLS
	OPO - ORY	BRU, GVA, LUX, LYS, MRS, NCE & TLS
Germany	LIS-BER	FRA, DUS, HAM, MUC & PRG
	LIS-DUS	AMS, BER, BRU, FRA, HAM, LUX & MUC
	LIS-FRA	AMS, BER, DUS, HAM, LUX, MUC, PRG & ZRH
	LIS-HAM	AMS, BER, CPH, DUS, FRA & MUC
	LIS-MUC	BER, DUS, FRA, HAM, MXP, PRG, VIE & ZRH
Ireland	LIS- DUB	MAN
Italy	LIS-BLQ	FCO, FLR, MXP, NAP, NCE, ZRH & VCE
	LIS-FCO	BLQ, FLR, MXP, NAP & VCE
	LIS-FLR	BLQ, FCO, MXP, NAP & VCE
	LIS-MXP	BLQ, FCO, GVA, LYS, MRS, MUC, NAP & VCE
	LIS-NAP	BLQ, FCO, FLR, MXP & VCE
	LIS-VCE	BLQ, FCO, FLR, MXP & NAP
Luxembourg	LIS-LUX	AMS, BRU, DUS, FRA, GVA, ORY & ZRH
Luxembourg	OPO - LUX	AMS, BRU, DUS, FRA, GVA, ORY & ZRH
Netherlands	LIS - AMS	BRU, DUS, FRA, HAM & LUX
Norway	LIS-OSL	ARN
Poland	LIS - WAW	N/A
Spain	LIS-AGP	BCN / BIO / LPA / MAD / SVQ / TFS & VLC
	LIS-BCN	AGP / BIO / LPA / MAD / MRS / TLS / SVQ / TFS & VLC
	LIS-BIO	AGP / BCN / LPA / MAD / SVQ / TFS & VLC
	LIS-LPA	AGP / BCN / BIO / MAD / SVQ / TFS & VLC
	LIS-MAD	AGP / BCN / BIO / LPA / SVQ / TFS & VLC
	LIS-SVQ	AGP / BCN / BIO / FAO / LPA / MAD / TFS & VLC
	LIS-TFS	AGP / BCN / BIO / LPA / MAD / SVQ & VLC
	LIS-VLC	AGP / BCN / BIO / LPA / MAD / SVQ & VLC
Sweden	LIS-ARN	OSL
Switzerland	LIS-GVA	LUX, LYS, MRS, MXP, ORY & ZRH
	LIS-ZRH	BLQ, FRA, GVA, MUC, LUX & LYS
	OPO-GVA	LUX, LYS, MRS, MXP, ORY & ZRH
	OPO-ZRH	BLQ, FRA, GVA, LUX, LYS & MUC
United Kingdom	LIS-LGW	MAN
	LIS-LHR	MAN
	LIS-MAN	DUB, LGW & LON
	OPO-LGW	MAN

Original Route		Authorized Gateways
Angola	LIS-LAD	N/A
Angola	OPO-LAD	N/A
Cape Verde	LIS-BVC	RAI, SID & VXE
	LIS-RAI	RAI, SID & VXE
	LIS-SID	RAI, SID & VXE
	LIS-VXE	BVC, RAI & SID
Gambia	LIS - BJL	DKR & OXB
Ghana & Sao Tome and Principe	LIS-ACC-TMS	N/A
Guinea Bissau	LIS-OXB	BJL & DKR
Morocco	LIS-AGA	CMN & RAK
	LIS-CMN	AGA & RAK
	LIS-RAK	AGA & CMN
Mozambique	LIS-MPM	N/A
Sao Tome and Principe	LIS-TMS	N/A
Senegal	LIS-DKR	BJL & OXB

Middle East	Original Route		Authorized Gateways
Middle East	Israel	LIS - TLV	N/A

Original Route		Authorized Gateways
Canada	LIS-YUL	BOS
Canada	LIS-YYZ	N/A
USA	LIS-BOS	EWR
	LIS-EWR	BOS & IAD
	LIS-IAD	EWR
	LIS-JFK	BOS & IAD
	LIS-MIA	N/A
	LIS-LAX	N/A
	LIS-ORD	N/A
	LIS-SFO	N/A
	OPO-BOS	EWR
	OPO-EWR	BOS & IAD
Mexico	LIS-CUN	N/A

Original Route		Authorized Gateways
Brazil	LIS-BEL	FOR / MCZ / NAT / REC & SSA
	LIS-BSB	N/A
	LIS-CNF	N/A
	LIS-FLN	POA
	LIS-FOR	BEL, MCZ, NAT, REC & SSA
	LIS-GIG	GRU
	LIS-GRU	GIG
	LIS-MAO	BEL
	LIS-NAT	BEL, FOR, REC & SSA
	LIS-NAT-MCZ	BEL, FOR, NAT, REC & SSA
	LIS-POA	FLN
	LIS-REC	BEL, FOR, MCZ, NAT & SSA
	LIS-SSA	BEL, FOR, MCZ, NAT & REC
	OPO-GIG	GRU
	OPO-GRU	GIG
Venezuela	LIS-CCS	N/A

Associated services EMDs can be used in the new reservation.
Refunds: check the conditions for refunds due to irregularity HERE.

Attention:

→ We draw your attention to the mandatory rebooking to be made in the same booking class (RBD) as the ticket or in the lowest available class.

→ Any change made after the rebooking due to irregularity will be considered voluntary and as such, the fare rule must be followed.

→ In case of subsequent voluntary changes/re-issues, the class/fare of the original ticket before the reissue due to UN, must always be respected or taken into account.

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