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Ticketing and EMDs
Irregularities and procedures
Procedures for cancelled flights (UN)
Updated on 25 Sep 2024
LATEST UPDATE

With immediate effect, TAP AIR PORTUGAL allows the change of Gateway, in case of irregularity or schedule change, provided that all below procedures are correctly followed.

TAP AIR PORTUGAL will not be held responsible for any travel-related expenses incurred while commuting between gateways.

 

Change of route and/or tickets with interline or Code-share flights:

  • check conditions with your Agency Help Desk/Sales Representative

 

TAP Ticket changes (only TP 047 pure flights):

  • New travel date: 
    • For fully unused tickets or partially used tickets
      • change of travel date allowed within ticket validity
         
  • Same route - Waive of the change fee (DU tax waive) and no fare difference to be collected:
    • Rebook on the same cabin
    • Rebook on same RBD or lowest available - change of brand not allowed - 
    • No new fare calculation applies. Keep the same fare construction on the new ticket.
    • Change at no cost, i.e. no change fee  (DU tax) nor fare difference to be collected.
       
  • Endorsements: SCHED CHNG TP XXX /DDMM
     
  • TAP Air Portugal Gateways change on Irregularity or Schedule Change scenarios: 
Scenarios Authorized Range New Travel date
Waive DU Waive XP Waive Fare Diff Miles

Allow changes to TAP Gateway at passenger's request and in case of cancellation of the TAP flight (UN/TK)

 ✓ ✓

✓

 250*

Same day (or +/-
1 day)

Proactively offer the possibility of changing the TAP Gateway in case of TAP flight cancellation (UN/TK)

 ✓ ✓ ✓ 250*

Same day (or +/-
1 day)

*  250 miles (equivalent to approximately 400km, which is the maximum distance between the original destination and the new one) - to be applied unless otherwise commercially decided. Regarding scenarios 1 & 2, consider any gateway within the same European Country and any gateway within Northeast Brazil, even if the distance between the original destination and the new gateway is higher than 250 miles.

Authorized Gateways
 
Portugal Original Route Authorized Gateways
Mainland LIS - FAO OPO
LIS - OPO FAO
Islands LIS - FNC PXO
LIS - PDL TER
LIS - PXO FNC
LIS - TER PDL
OPO - FNC PXO

 

Europe Original Route Authorized Gateways
Austria LIS - VIE FRA, MUC & PRG
Belgium LIS - BRU

AMS, DUS, LUX & ORY
Czechia LIS - PRG FRA, BER & VIE
France LIS - LYS

GVA, LYS, MRS, MXP, NCE, ORY, TLS & ZRH
LIS - MRS

BCN, GVA, LYS, MXP, NCE, ORY & TLS
LIS - NCE

BLQ, LYS, MRS, ORY & TLS
LIS - TLS

BCN, LYS, MRS, NCE& ORY
LIS - ORY

BRU, GVA, LUX, LYS, MRS, NCE & TLS
OPO - ORY

BRU, GVA, LUX, LYS, MRS, NCE & TLS
Germany LIS-BER

FRA, DUS, HAM, MUC & PRG
LIS-DUS

AMS, BER, BRU, FRA, HAM, LUX & MUC
LIS-FRA

AMS, BER, DUS, HAM, LUX, MUC, PRG & ZRH
LIS-HAM

AMS, BER, CPH, DUS, FRA & MUC
LIS-MUC

BER, DUS, FRA, HAM, MXP, PRG, VIE & ZRH
Ireland LIS- DUB MAN
Italy LIS-BLQ

FCO, FLR, MXP, NAP, NCE, ZRH & VCE
LIS-FCO

BLQ, FLR, MXP, NAP & VCE
LIS-FLR

BLQ, FCO, MXP, NAP & VCE
LIS-MXP

BLQ, FCO, GVA, LYS, MRS, MUC, NAP & VCE
LIS-NAP

BLQ, FCO, FLR, MXP & VCE
LIS-VCE

BLQ, FCO, FLR, MXP & NAP
Luxembourg LIS-LUX

AMS, BRU, DUS, FRA, GVA, ORY & ZRH
OPO - LUX

AMS, BRU, DUS, FRA, GVA, ORY & ZRH
Netherlands LIS - AMS

BRU, DUS, FRA, HAM & LUX
Poland LIS - WAW N/A
Scandinavia LIS-ARN OSL
LIS-CPH HAM
LIS-OSL ARN
Spain LIS-AGP

BCN, ALC, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-ALC

AGP, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-BCN

AGP, ALC, BIO, FUE, IBZ, LPA, MAD, MAH, MRS, PMI, TLS, SVQ, TFS & VLC
LIS-BIO

AGP, ALC, BCN, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-FUE

AGP, ALC, BCN, BIO, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-IBZ

AGP, ALC, BCN, BIO, FUE, LPA, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-LPA AGP, ALC, BCN, BIO, FUE, IBZ, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-MAD

AGP, ALC, BCN, BIO, FUE, IBZ, LPA, MAH, PMI, SVQ, TFS & VLC
LIS-MAH

AGP, ALC, BCN, BIO, FUE, IBZ, LPA, MAD, PMI, SVQ, TFS & VLC
LIS-PMI

AGP, ALC, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, SVQ, TFS & VLC
LIS-SVQ

AGP, ALC, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, TFS & VLC
LIS-VLC

AGP, ALC, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ & TFS
LIS - TFS

AGP, ALC, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ & VLC
Switzerland LIS-GVA

LUX, LYS, MRS, MXP, ORY & ZRH
LIS-ZRH

BLQ, FRA, GVA, MUC, LUX & LYS
OPO-GVA

LUX, LYS, MRS, MXP, ORY & ZRH
OPO-ZRH

BLQ, FRA, GVA, LUX, LYS & MUC
United Kingdom LIS-LGW MAN
LIS-LHR MAN
LIS-MAN

DUB & LON
OPO-LGW MAN

 

Africa Original Route Authorized Gateways
Angola LIS-LAD N/A
OPO-LAD N/A
Cape Verde LIS-BVC

RAI, SID & VXE
LIS-RAI

RAI, SID & VXE
LIS-SID

RAI, SID & VXE
LIS-VXE

BVC, RAI & SID
Gambia LIS - BJL

DKR & OXB
Ghana & Sao Tome and Principe LIS-ACC-TMS N/A
Guinea Bissau LIS-OXB

BJL & DKR
Mozambique LIS-MPM N/A

Sao Tome and Principe

 LIS-TMS N/A
Senegal LIS-DKR

BJL & OXB
Morocco LIS-CMN

RAK & TNG
LIS-RAK CMN
LIS-TNG CMN

 

Middle East Original Route Authorized Gateways
Israel LIS - TLV N/A

 

North America Original Route Authorized Gateways
Canada LIS-YUL BOS
LIS-YYZ N/A
USA LIS-BOS

EWR
LIS-EWR

BOS & IAD
LIS-IAD

EWR
LIS-JFK

BOS & IAD
LIS-MIA

N/A
LIS-ORD

N/A
LIS-SFO

N/A
OPO-EWR

BOS & IAD
Mexico LIS-CUN

N/A

 

South America Original Route Authorized Gateways
Brazil LIS-BEL

FOR, MCZ, NAT, REC & SSA
LIS-BSB

N/A
LIS-CNF

N/A
LIS-FOR

BEL, MCZ, NAT, REC & SSA
LIS-GIG GRU
LIS-GRU GIG
LIS-NAT

BEL, FOR, REC & SSA
LIS-NAT-MCZ

BEL, FOR, NAT, REC & SSA
LIS-POA N/A
LIS-REC

BEL, FOR, MCZ, NAT & SSA
LIS-SSA

BEL, FOR, MCZ, NAT & REC
OPO-GIG GRU
OPO-GRU GIG
Venezuela LIS-CCS N/A

 

  • Associated services EMDs can be used in the new reservation. 
     
  • Refunds: check the conditions for refunds due to irregularity HERE.

 

 

Attention:

→  We draw your attention to the mandatory rebooking to be made in the same booking class (RBD) as the ticket or in the lowest available class.

→ Any change made after the rebooking due to irregularity will be considered voluntary and as such, the fare rule must be followed.

→ In case of subsequent voluntary changes/re-issues, the class/fare of the original ticket before the reissue due to UN, must always be respected or taken into account. 

 

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