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Procedures for cancelled flights (UN)
Updated on 31 Jan 2024
LATEST UPDATE

With immediate effect, TAP AIR PORTUGAL allows the change of Gateway, in case of irregularity or schedule change, provided that all below procedures are correctly followed.

TAP AIR PORTUGAL will not be held responsible for any travel-related expenses incurred while commuting between gateways.

 

Change of route and/or tickets with interline or Code-share flights:

  • check conditions with your Agency Help Desk/Sales Representative

 

TAP Ticket changes (only TP 047 pure flights):

  • New travel date
    • For fully unused tickets or partially used tickets
      • change of travel date allowed within ticket validity
         
  • Same route - Waive of the change fee (DU tax waive) and no fare difference to be collected:
    • Rebook on the same cabin
    • Rebook on same RBD or lowest available - change of brand not allowed - 
    • No new fare calculation applies. Keep the same fare construction on the new ticket.
    • Change at no cost, i.e. no change fee  (DU tax) nor fare difference to be collected.
       
  • Endorsements: SCHED CHNG TP XXX /DDMM
     
  • TAP Air Portugal Gateways change on Irregularity or Schedule Change scenarios: 
Scenarios Authorized Range New Travel date
Waive DU Waive XP Waive Fare Diff Miles

Allow changes to TAP Gateway at passenger's request and in case of cancellation of the TAP flight (UN/TK)

250*

Same day (or +/-
1 day)

Proactively offer the possibility of changing the TAP Gateway in case of TAP flight cancellation (UN/TK)

250*

Same day (or +/-
1 day)

*  250 miles (equivalent to approximately 400km, which is the maximum distance between the original destination and the new one) - to be applied unless otherwise commercially decided. Regarding scenarios 1 & 2, consider any gateway within the same European Country and any gateway within Northeast Brazil, even if the distance between the original destination and the new gateway is higher than 250 miles.

Authorized Gateways
 
Portugal Original Route Authorized Gateways
Mainland LIS - FAO OPO
LIS - OPO FAO
Islands LIS - FNC PXO
LIS - PDL TER
LIS - PXO FNC
LIS - TER PDL
OPO - FNC PXO

 

Europe Original Route Authorized Gateways
Austria LIS - VIE FRA, MUC & PRG
Belgium LIS - BRU

AMS, DUS, LUX & ORY

Czechia LIS - PRG FRA, BER & VIE
France LIS - LYS

GVA, LYS, MRS, MXP, NCE, ORY, TLS & ZRH

LIS - MRS

BCN, GVA, LYS, MXP, NCE, ORY & TLS

LIS - NCE

BLQ, LYS, MRS, ORY & TLS

LIS - TLS

BCN, LYS, MRS, NCE& ORY

LIS - ORY

BRU, GVA, LUX, LYS, MRS, NCE & TLS

OPO - ORY

BRU, GVA, LUX, LYS, MRS, NCE & TLS

Germany LIS-BER

FRA, DUS, HAM, MUC & PRG

LIS-DUS

AMS, BER, BRU, FRA, HAM, LUX & MUC

LIS-FRA

AMS, BER, DUS, HAM, LUX, MUC, PRG & ZRH

LIS-HAM

AMS, BER, CPH, DUS, FRA & MUC

LIS-MUC

BER, DUS, FRA, HAM, MXP, PRG, VIE & ZRH

Ireland LIS- DUB MAN
Italy LIS-BLQ

FCO, FLR, MXP, NAP, NCE, ZRH & VCE

LIS-FCO

BLQ, FLR, MXP, NAP & VCE

LIS-FLR

BLQ, FCO, MXP, NAP & VCE

LIS-MXP

BLQ, FCO, GVA, LYS, MRS, MUC, NAP & VCE

LIS-NAP

BLQ, FCO, FLR, MXP & VCE

LIS-VCE

BLQ, FCO, FLR, MXP & NAP

Luxembourg LIS-LUX

AMS, BRU, DUS, FRA, GVA, ORY & ZRH

OPO - LUX

AMS, BRU, DUS, FRA, GVA, ORY & ZRH

Netherlands LIS - AMS

BRU, DUS, FRA, HAM & LUX

Poland LIS - WAW N/A
Scandinavia LIS-ARN OSL
LIS-CPH HAM
LIS-OSL ARN
Spain LIS-AGP

BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC

LIS-BCN

AGP, BIO, FUE, IBZ, LPA, MAD, MAH, MRS, PMI, TLS, SVQ, TFS & VLC

LIS-BIO

AGP, BCN, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC

LIS-FUE

AGP, BCN, BIO, IBZ, LPA, MAD, MAH, PMI, SVQ, TFS & VLC

LIS-IBZ

AGP, BCN, BIO, FUE, LPA, MAD, MAH, PMI, SVQ, TFS & VLC

LIS-LPA AGP, BCN, BIO, FUE, IBZ, MAD, MAH, PMI, SVQ, TFS & VLC
LIS-MAD

AGP, BCN, BIO, FUE, IBZ, LPA, MAH, PMI, SVQ, TFS & VLC

LIS-MAH

AGP, BCN, BIO, FUE, IBZ, LPA, MAD, PMI, SVQ, TFS & VLC

LIS-PMI

AGP, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, SVQ, TFS & VLC

LIS-SVQ

AGP, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, TFS & VLC

LIS-VLC

AGP, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ & TFS

LIS - TFS

AGP, BCN, BIO, FUE, IBZ, LPA, MAD, MAH, PMI, SVQ & VLC

Switzerland LIS-GVA

LUX, LYS, MRS, MXP, ORY & ZRH

LIS-ZRH

BLQ, FRA, GVA, MUC, LUX & LYS

OPO-GVA

LUX, LYS, MRS, MXP, ORY & ZRH

OPO-ZRH

BLQ, FRA, GVA, LUX, LYS & MUC

United Kingdom LIS-LGW MAN
LIS-LHR MAN
LIS-MAN

DUB & LON

OPO-LGW MAN

 

Africa Original Route Authorized Gateways
Angola LIS-LAD N/A
OPO-LAD N/A
Cape Verde LIS-BVC

RAI, SID & VXE

LIS-RAI

RAI, SID & VXE

LIS-SID

RAI, SID & VXE

LIS-VXE

BVC, RAI & SID

Gambia LIS - BJL

DKR & OXB

Ghana & Sao Tome and Principe LIS-ACC-TMS N/A
Guinea Bissau LIS-OXB

BJL & DKR

Mozambique LIS-MPM N/A

Sao Tome and Principe

LIS-TMS N/A
Senegal LIS-DKR

BJL & OXB

Morocco LIS-CMN

RAK & TNG

LIS-RAK CMN
LIS-TNG CMN

 

Middle East Original Route Authorized Gateways
Israel LIS - TLV N/A

 

North America Original Route Authorized Gateways
Canada LIS-YUL BOS
LIS-YYZ N/A
USA LIS-BOS

EWR

LIS-EWR

BOS & IAD

LIS-IAD

EWR

LIS-JFK

BOS & IAD

LIS-MIA

N/A

LIS-ORD

N/A

LIS-SFO

N/A

OPO-EWR

BOS & IAD

Mexico LIS-CUN

N/A

 

South America Original Route Authorized Gateways
Brazil LIS-BEL

FOR, MCZ, NAT, REC & SSA

LIS-BSB

N/A

LIS-CNF

N/A

LIS-FOR

BEL, MCZ, NAT, REC & SSA

LIS-GIG GRU
LIS-GRU GIG
LIS-NAT

BEL, FOR, REC & SSA

LIS-NAT-MCZ

BEL, FOR, NAT, REC & SSA

LIS-POA N/A
LIS-REC

BEL, FOR, MCZ, NAT & SSA

LIS-SSA

BEL, FOR, MCZ, NAT & REC

OPO-GIG GRU
OPO-GRU GIG
Venezuela LIS-CCS N/A

 

  • Associated services EMDs can be used in the new reservation. 
     
  • Refunds: check the conditions for refunds due to irregularity HERE.

 

 

Attention:

→  We draw your attention to the mandatory rebooking to be made in the same booking class (RBD) as the ticket or in the lowest available class.

→ Any change made after the rebooking due to irregularity will be considered voluntary and as such, the fare rule must be followed.

 In case of subsequent voluntary changes/re-issues, the class/fare of the original ticket before the reissue due to UN, must always be respected or taken into account. 

 

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