Our pet transport service is subject to:

• the availability of space on the aircraft.
• the cabin in which the passenger is travelling and the type of aircraft.
• the acceptance of the animal into the country of destination.
• the type of animal and the total combined weight of the animal and box.
• the age of the animal - it must be at least 12 weeks old (10 weeks for trips within mainland Portugal, the Azores, Madeira and Spain, or when carried in the cabin)

For this reason, it must be requested when booking the trip, or before the flight, preferably at least 48 hours before departure.

Please note that the information on this page applies to flights operated by TAP Air Portugal. If the flight has a connection with another airline, please check the possibility of transporting pets with that company. 

To find out if it is possible to transport a pet on a flight and the respective cost, you must provide the following information when requesting this service:

Depending on the animal(s) size and/or weight (animal plus box), animal(s) may be accepted:

• In-Cabin – PETC (up to 08 kg)
• In Hold – AVIH (up to 45 kg)*
• In Cargo – AVI - (For more information/conditions, the local Cargo Department must be consulted).

*On certain routes, by law, the maximum weight will be restricted to 32 kg. To/from/via the following countries it’s only accepted AVIH up to 32kgs (total animal + box):
✓ USA
✓ Hungary
✓ France
✓ Netherlands

It is the passenger's responsibility:

• to have all the animal's documentation up-to-date, concerning both the animal's health and the rules for entry into the country of destination;
•  to provide a suitable box for transport following TAP's and IATA's rules.
• The passenger must also provide the necessary food and water for the journey.

This is a paid service and it's non-refundable, except for assistance animals - SVAN. 

If the itinerary involves more than one airline

Make sure to check with each one the conditions of carriage and that you have confirmation of the service from all. This also applies to code-share flights operated by our partner airlines.

When travel requires a connection or a stopover, please note that:

• Depending on the itinerary and the combined total weight (animal + transport box), the animal may have to fly part of the route in the cabin and another part in the hold - this is the case for flights between the United States and Europe (for example, New York - Lisbon - Madrid).
• Whenever the conditions for the transportation of the animal are not the same for the whole route - that is if part of the trip is in the cabin and another in the basement - the 3 hours required on the intermediate scale should be guaranteed to ensure that every fundamental process and diligence are fulfilled.
• If the animal travels in the cabin and moves to the hold on the second route, the passenger must provide the transport box for the animal at the point of origin.

Mandatory conditions for transporting animals in the cabin:

To ensure the safety and well-being of passengers and animals, the transport of pets in the cabin must comply with the following conditions:

• Only dogs and cats can be transported in the cabin.
• Each passenger can only take one soft animal transport suitcase/bag and it can contain up to two animals of the same species.
• It is not permitted to transport dogs/cats in Business Class on long-haul flights (except assistance dogs on some of these flights).

The cabin carrier/soft bag has to:

• Be malleable.
• Have enough space for the animal(s) to move within the bag/carrier.
• Animals must fit completely in the carrier (including head and tail).
• Be watertight (to retain the animal's fluids).
• Be placed under the seat in front of the passenger so as not to obstruct passage through the cabin.

The animal:

• Must be at least 10 weeks old.
• It must be completely inside the carrier during the entire flight (including head and tail).
• It must be clean, healthy and free from odours.
• Cannot occupy a seat or move around the cabin.
• It must not constitute a threat or disturb passengers.
• If it is female, it cannot be pregnant.

Other conditions:

• Passengers with PETC cannot be accepted in the emergency rows, nor the first rows after the bulkheads. The allocation of specific seats to passengers may apply.
• Transport of small cats or dogs can be done in Economy Class and Business Class on most TAP equipment (not allowed in Business Class on long-haul flights, except assistance dogs - SVAN). The availability of the service must always be checked.
• An unaccompanied minor (UMNR) cannot take a PETC.
• Transporting animals in the cabin is subject to government regulations
• Each passenger can only carry one soft carrier, however, this can contain a maximum of two animals of the same species as long as they are used to living together and as long as they have space to move within the bag/carrier.
   

TAP reserves the right to refuse the transport a pet in the cabin, and to transfer it to the hold, if it considers that all the necessary conditions for this type of transport are not met.

Examples of soft carriers permitted in the cabin:

GDS entries e.g.

Mandatory conditions for transporting animals (+box) in the hold:

To ensure the safety and well-being of the animal, the following conditions must be met:

The transport box must:

• Be rigid and suitable for transporting animals. Bags, soft boxes or pet bags that can be easily dented are not accepted.
• Be made of resistant material with latches and pins on the door and screws and nuts on the sides that join the top and bottom of the carrier (any other closing system is prohibited).
• Be well-ventilated (on at least 3 sides).
• Have the floor covered with absorbent material such as hygienic mats, blankets or pillows that retain the animal's fluids (straw and newspaper are not allowed).
• Be delivered to the check-in or drop-off counters for passenger acceptance, and subsequently placed in the ventilated area of the hold.
• Boxes cannot have wheels. If the boxes have wheels, these must be removed.

 The passenger responsible for the animal must:

• Contact the company and wait for confirmation of availability to transport the animal in the hold.
• Provide enough food and water for the entire journey, as it is not possible to feed the animals during transit stops. If possible, separate containers for food and water should be fixed inside the container.

The animal:

• must be at least 12 weeks old (10 weeks for Azores, Madeira and Spain).
• must be able to stand inside the carrier, with your head completely raised, without it touching the top of the carrier.
• should be able to turn around inside the carrier and lie down comfortably.
• cannot have a muzzle or leash, nor can these items be left in the carrier.
• cannot be a brachycephalic (dogs or cats that, due to their short, flat snouts, have specific respiratory limitations and may be at risk of death at average basement temperatures – between 10ºC and 19ºC).
• cannot exceed, together with the carrier, 32kg / 70lbs on flights with origin, destination or stopover in USA, Hungary, France and the Netherlands.
• cannot exceed, together with the carrier, 45kg / 99lbs when travelling to, origin or stopover in other countries.
• "Fighting dogs" must be transported in a special container and will only be accepted if authorization for entry into the destination country has been confirmed.

In the same box it can be transported:

• one animal at least 12 weeks old (10 weeks for Azores, Madeira and Spain), up to 45kg (weight of the animal together with the weight of the carrier OR
• up to two animals of the same species, if over six months old, with a maximum weight of each up to 14kg and accustomed to living together OR
• up to three animals of the same species, if up to six months old, the maximum weight of each one is up to 14 kg and they are used to living together.

Other conditions:

• Cats or dogs that are used to cohabiting can be sent in the same transport box; in this case, they must not weigh more than 14 kg each;
  • Up to three puppies from the same litter, weighing up to 14kg each and less than 6 months old may also be sent together in the same box provided they have room to move around;
• The passenger must provide sufficient food and water for the entire journey, feeding or exercising animals in transit is not possible.
• The animal transport crate is delivered upon passenger acceptance at check-in and placed in the climatized area of the hold.
• The service code (SSR) in the reservation is AVIH;
  • please also enter the mandatory codes:
    • NORM - if weight is less than or equal to 32Kgs. 
    • LARGE - if the weight is over 32Kgs and up to 45Kg;                                 
  • add to the SSR the breed of the animal (dog/cat) in English.
• An unaccompanied minor (UMNR) cannot take an AVIH.

GDS entries e.g.

The prices shown above are per route and will be charged in the local currency, according to the exchange rate in force. These services are non-refundable.
For transactions carried out outside Europe, which use a different local currency, the value of the service will be converted from the fixed amount in USD to the local currency (except Canada).

¹Purchases made through other available channels, such as local counters (city or airport), Contact Center, etc.

• Transportation must correspond to the passenger's ticket route;
• The amount collected for the service is calculated according to the “Class Rate” available in chapter 3.7.2 TACT IATA  Rules.
• The animal must be delivered to the cargo office four hours before departure. The conditions/timetables for acceptance of the animal  may differ according to the airport of departure;
• The passenger must provide all the necessary documents and shall pay any additional fees charged at the airport of origin and destination;
• TAP reserves the right to decide which flight the animal is carried on;
• On flights from Lisbon to Luanda, animals are only carried as cargo.
• Animals of uncommon sizes, reptiles or rodents can only be accepted as cargo.

Contact TAP Cargo for more information.

The health requirements and documents mentioned below are mandatory for all non-commercial movements of pets on flights between EU¹ member states, or from some non-EU² countries adhering to the European Union Pet Passport.

• Microchip identification: The animal must have a microchip implanted in it that allows its identification. Animals identified by tattoo are only allowed if the tattoo was applied before 03/07/2011 and upon presentation of written proof.
• EU pet passport: must be issued by a veterinarian authorised by the competent authority of the country of origin and certify the identification and anti-rabies vaccination of the animal.
• Valid anti-rabies vaccination: must be administered on or after the date of microchipping.
• Disclaimer for hold transport: this document is only necessary if the animal has to be transported in the hold.

Animals between the ages of 10 and 12 weeks do not need to present microship identification, a pet passport or rabies vaccination. In this case, the documents required are:

• Health report for dogs and cats and
• Health certificate issued by a veterinary doctor.

¹Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Finland.

²Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and Vatican City State. 

Health requirements for travelling with pets between Mainland Portugal and the
Autonomous Regions of Azores and Madeira:

• Cats without rabies vaccination, of any age (in Portugal, rabies vaccination is not compulsory for these species), and dogs up to 3 months old - must be accompanied by a health certificate issued by a clinical veterinarian, certifying that the animal, on the date of the clinical examination, showed no signs of diseases specific to the species and was fit to travel to the destination;
• Dogs over 3 months old - must present a health report or passport with proof of valid rabies vaccination. Electronic identification is compulsory before this vaccination;
• Cats born on or after 25 October 2019 must be electronically identified within 120 days of birth. Cats born before 25 October 2019 must be electronically identified until 25 October 2022. 

The Pet Passport is not compulsory.

Deworming against internal and external parasites is always advisable.

Flights from/to Ireland (DUB)

Passengers from countries outside the European Union transporting animals to Dublin Airport by air must inform the Irish veterinary authorities of their arrival at least 24 hours in advance. Arrival times for animals from non-EU countries must be between 07:00 and 21:00, 7 days a week.

Boarding will only take place if the veterinary check is confirmed. Check the detailed information by country of origin on the Pet Travel Portal. 

Requirements and documents required for flights outside EU member states:

Before booking any air travel outside EU³ member states, we suggest that passengers enquire in advance with their veterinarian, or the Directorate-General for Food and Veterinary Affairs, about the requirements and documents needed for the non-commercial transport of pets, for the specific date and destination of their travel.

³Except Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and the Vatican State as they are members of the European Union Companion Passport.

CHANGE OF TRANSPORT CONDITION - PETC/AVIH

Whenever the transport condition of the animal is not the same for the entire journey, i.e. if the animal is carried one leg of the journey as AVIH and the next as PETC, or vice versa, 3 hours are required between flights at the transfer point.

SEDATIVES

We do not recommend the use of sedatives except under certain conditions and on veterinary advice. Tranquillisers lower blood pressure, especially at high altitudes, which can be fatal for animals travelling in the hold.

Flights to Portugal

Animals flying to Portugal from non-EU countries (including the UK, except Northern Ireland) must submit an entry request to the DGAV at least 48 hours before arrival.

Flights from/to the United Kingdom

Pets are not allowed into the country.
The UK only allows pets to leave the country by air.
Only  Assistance Animals (SVAN) dogs are allowed to be transported.

From 01 May 2022, PETC and AVIH will not be accepted on flights originating/transiting LGW airport. For any route originating from LGW, direct or transit, pets must be carried as cargo.

Flights to the USA

As determined by the Centers for Disease Control and Prevention (CDC), from 1 August 2024 the transport of dogs to the United States of America will be subject to new rules due to the risk of rabies transmission (https://www.cdc.gov/importation/dogs/).

These rules apply to all pet dogs (transported in the cabin and hold) and assistance dogs that will have to:

• be more than 6 months old
• have a Microchip
• Travel with a CDC Dog Import Form (Dog Import Form Receipt - Animal Importation Form 
  • Instructions for filling in the form can be found HERE.

Dogs with rabies vaccinations administered outside the United States and coming from high-risk countries, whose list can be found here (High-Risk Countries for Dog Rabies | Importation | CDC), should only enter through airports approved by the CDC, which can be consulted HERE.

Note: On the day of travel, passengers should go to the check-in desk as early as possible to validate their documentation. Find the check-in opening times HERE.

Flights from/to Brazil

Passengers travelling with AVIH/PETC are not accepted if they have connecting flights operated by G3 and/or AD in Brazil.
This rule applies to all flights these airlines operate, even if the marketing flight number is TP.
Passengers must contact directly each airline.

From the EU to  Brazil

Please be advised that by the decision of the Ministry of Agriculture and Livestock of Brazil, the entry of pet animals is no longer authorized without the presentation of the International Veterinary Certificate.

The European Pet Passport is not recognized by Brazilian Authorities, therefore only the INTERNATIONAL VETERINARY CERTIFICATE must be presented.

 Detailed information HERE

• Import licence: Apart from dogs and cats, any other pet entering the country must have an Import Licence issued by the Brazilian Ministry of Agriculture, Livestock and Supply.
• Carrying birds to Guarulhos:  Birds should be transported to Guarulhos Airport (São Paulo) as cargo.
• See the links below for further information about carrying animals by air to Brazil:
  • INFRAERO Passenger Guide (PT-BR)
  • Brazilian Ministry of Agriculture website. (PT-BR) 

From Brazil to the EU

International Veterinary Certificates (IVC): Since 1 November 2022, IVCs for the European Union have been issued electronically. Learn all the information here.  

If you need to transport animals by air from Brazil to the European Union, see what you need to do in this document (PDF, 31 KB, PT).

Flights in transit/to South Africa

PETC/AVIH will not be accepted on flights to/in transit of South Africa unless manifested as Cargo - see TIMATIC.

Flights from/to Angola

For travel between Lisbon and Luanda, the transport of animals in the hold cannot be accepted. It is advised to contact the Cargo Department in advance.