
TAP accepts the transportation of pets in the cabin or in the hold, depending on the species, age, size and weight, the availability of space and the equipment planned to operate the route, and considering the rules of the destination country.
IMPORTANT NOTES
- For flights departing from non-EU countries and with a final destination in Portugal, the passenger must complete and submit the arrival notification form as early as possible, and no later than 48 hours before arrival, using the contact details provided on the website of the Portuguese Directorate-General for Food and Veterinary (Direção-Geral de Alimentação e Veterinária).
- Passengers travelling with AVIH/PETC are not accepted if they have connecting flights operated by G3 and/or AD in Brazil.
This rule applies to all flights these airlines operate, even if the marketing flight number is TP.
- For PETC and AVIH reservations, the data entered in the service request must be correct.
The weights entered must always consider the total weight of the animal + the carrier.
- Always make sure that:
- the weight entered is correct.
- the carrier's measurements are correct, as well as the species and breed of the animal;
- the request for the service is confirmed in the reservation.
General Conditions
Our pet transport service is subject to:
- the availability of space on the aircraft.
- the cabin in which the passenger is travelling and the type of aircraft.
- the acceptance of the animal into the country of destination.
- the type of animal and the total combined weight of the animal and box.
- the age of the animal - it must be at least 12 weeks old (10 weeks for trips within mainland Portugal, the Azores, Madeira and Spain, or when carried in the cabin)
For this reason, it must be requested when booking the trip, or before the flight, preferably at least 48 hours before departure.
Please note that the information on this page applies to flights operated by TAP Air Portugal. If the flight has a connection with another airline, please check the possibility of transporting pets with that company.
To find out if it is possible to transport a pet on a flight and the respective cost, you must provide the following information when requesting this service:

Species and number of
animals to be transported
Only dogs and cats can be transported
in the cabin or the hold. All other
species must be transported in TAP Air
Cargo. Each passenger can carry with them, on a non-commercial basis, up to 5 animals1.
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Dimensions and type of
box (LxWxH)
Please indicate the type of box to take the pet on and its dimensions. Only soft bags are accepted in the cabin. When rigid boxes are used, the animal must travel in the hold.
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The total weight to be transported (box + pet)
The combined weight of the animal and the box will determine whether the pet goes with the passenger in the cabin or the hold. If the total weight does not exceed 8kg, transport will take place in the cabin. Animals + boxes with higher weights will be transported in the hold.
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Depending on the animal(s) size and/or weight (animal plus box), animal(s) may be accepted:
- In-Cabin – PETC (up to 08 kg)
- In Hold – AVIH (up to 45 kg)*
- In Cargo – AVI - (For more information/conditions, the local Cargo Department must be consulted).
*On certain routes, by law, the maximum weight will be restricted to 32 kg. To/from/via the following countries it’s only accepted AVIH up to 32kgs (total animal + box):
✓ USA
✓ Hungary
✓ France
✓ Netherlands
IMPORTANT NOTES
1According to Community Regulations, a maximum of 5 animals per passenger, cumulatively, between cabin and hold may only be transported on a non-commercial basis.
- In the cabin, each passenger can only carry one soft carrier, however, this can contain a maximum of two animals of the same species as long as they are used to living together and have enough space to move within the bag/carrier.
- In the hold, the maximum number of pets that can accompany the passenger cannot be more than 5.
The maximum of 5 animals per passenger can only be exceeded if:
- the purpose of the transport is to participate in competitions, exhibitions or sporting events, as well as training for these events;
- written proof of registration for these events or the association that organizes them is presented;
- the animals in question are over 6 months old.
Fictitious or False Data
In both PETC and AVIH reservations, it is of extreme importance that the data inserted in the service request entry is correct.
The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal.
The insertion of fictitious or false data, as well as the inadequacy of the size of the animal box to be transported, may result in delays or even denied boarding.
Airport Control / Checklist
Please be advised that, under IATA regulations, it is mandatory to carry out an acceptance checklist for AVIH and PETC. We therefore ask you to inform your customers that an acceptance check will be carried out at the airport.
It is the passenger's responsibility:
- to have all the animal's documentation up-to-date concerning both the animal's health and the rules for entry into the country of destination (passengers are advised to contact their veterinarian or the relevant government authorities in the countries of origin and destination.);
- to provide a suitable box for transport following TAP's and IATA's rules.
- The passenger must also provide the necessary food and water for the journey.
This is a paid service, and it's non-refundable, except for assistance animals - SVAN.
If the itinerary involves more than one airline
Make sure to check the conditions of carriage with each one and that you have confirmation of the service from all. This also applies to code-share flights operated by our partner airlines.
When travel requires a connection or a stopover, please note that:
- Depending on the itinerary and the combined total weight (animal + transport box), the animal may have to fly part of the route in the cabin and another part in the hold - this is the case for flights between the United States and Europe (for example, New York - Lisbon - Madrid).
- Whenever the conditions for the animal's transportation are not the same for the whole route - that is if part of the trip is in the cabin and another in the basement - the 3 hours required on the intermediate scale should be guaranteed to ensure that every fundamental process and diligence are fulfilled.
- If the animal travels in the cabin and moves to the hold on the second route, the passenger must provide the transport box for the animal at the point of origin.
NOTE
The G3 and AD airlines do not accept AVIH / PETC requests for interline or code-share bookings. The LA Group also has some restrictions.
Service |
AD (AZUL) |
G3 (GOL) |
LA (LATAM) |
AVIH |
X |
X |
OK
except for short or flattened snout animals
|
PETC |
X |
X |
OK
except for short or flattened snout animals
|
In all cases where the passenger has TAP Air Portugal flights and wishes to book AVIH / PETC service on internal connections in Brazil with the G3 or AD company, a reservation must be made only for TAP flights and the ticket issued only for TP routes.
To contract the AVIH / PETC service on the domestic leg, passengers must contact G3 or AD directly to book their internal flight and issue a separate ticket. Under no circumstances should G3 or AD flights be booked with TAP, as long as the above services are involved.
In situations where there is no code share involved and only TAP flights + pure AD / G3 or LA flights on the same ticket and the passenger can book the service with the partner, a copy of the service confirmation must be sent to TAP, as well as a copy of the issued EMD. TAP's space control area will then confirm the service on our side.
PETC - Pet in the Cabin
Transporting pets in the cabin
Only dogs and cats may be transported in the cabin in their own soft carrier with a total weight (animal/animals + carrier) of up to 8kg / 17lbs. This carrier must be accommodated in the space under the seat, which is 45x30x23cm. All pets (with the exception of assistance dogs) exceeding this weight must be transported in the hold.

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- SSR PETC - Small pets (dogs and cats):
- WEIGHT LIMIT - up to 8 kg / 17 lbs, including a soft bag;
- BOX REQUIREMENTS: soft bags, dimensions up to 45 cm x 30 cm x 23 cm (length x width x height) - maximum dimensions of the space to accommodate the animal under the seat in front of the passenger.
- SSR SVAN - Service dogs, such as seeing-eye, hearing or assistant dogs that accompany blind, deaf or persons with reduced mobility with a psychological disability and search and rescue dogs, regardless of weight.
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Mandatory conditions for transporting animals in the cabin:
To ensure the safety and well-being of passengers and animals, the transport of pets in the cabin must comply with the following conditions:
- Only dogs and cats can be transported in the cabin.
- Each passenger can only take one soft animal transport suitcase/bag and it can contain up to two animals of the same species.
- It is not permitted to transport dogs/cats in Business Class on long-haul flights (except assistance dogs on some of these flights).
The cabin carrier/soft bag has to:
- Be malleable.
- Have enough space for the animal(s) to move within the bag/carrier.
- Animals must fit completely in the carrier (including head and tail).
- Be watertight (to retain the animal's fluids).
- Be placed under the seat in front of the passenger so as not to obstruct passage through the cabin.
The animal:
- Must be at least 10 weeks old.
- It must be completely inside the carrier during the entire flight (including head and tail).
- It must be clean, healthy and free from odours.
- Cannot occupy a seat or move around the cabin.
- It must not constitute a threat or disturb passengers.
- If it is female, it cannot be pregnant.
Other conditions:
- Passengers with PETC cannot be accepted in the emergency rows or the first rows after the bulkheads. The allocation of specific seats to passengers may apply.
- Transport of small cats or dogs can be done in Economy Class and Business Class on most TAP equipment (not allowed in Business Class on long-haul flights, except assistance dogs - SVAN). The availability of the service must always be checked.
- An unaccompanied minor (UMNR) cannot take a PETC.
- Transporting animals in the cabin is subject to government regulations
- Each passenger can only carry one soft carrier. However, this can contain a maximum of two animals of the same species as long as they are used to living together and have space to move within the bag/carrier.
TAP reserves the right to refuse to transport a pet in the cabin and to transfer it to the hold if all the necessary conditions for this type of transport are not met.
Examples of soft carriers permitted in the cabin:



IMPORTANT NOTES
According to Community Regulations, a maximum of 5 animals per passenger, cumulatively, between cabin and hold may only be transported on a non-commercial basis.
- In the cabin, each passenger can only carry one soft carrier, however, this can contain a maximum of two animals of the same species as long as they are used to living together and have enough space to move within the bag/carrier.
- In the hold, the maximum number of pets that can accompany the passenger cannot be more than 5.
The maximum of 5 animals per passenger can only be exceeded if:
- the purpose of the transport is to participate in competitions, exhibitions or sporting events, as well as training for these events;
- written proof of registration for these events or the association that organizes them is presented;
- the animals in question are over 6 months old.
Fictitious or False Data
In both PETC and AVIH reservations, it is of extreme importance that the data inserted in the service request entry is correct.
The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal.
The insertion of fictitious or false data, as well as the inadequacy of the size of the animal box to be transported, may result in delays or even denied boarding.
PETC/SVAN
It is not possible to associate PETC and SVAN with the same passenger. The system is set up not to allow this double association and will respond:
"NO PETC/SVAN CAN BE BOOKED FOR THE SAME PAX PLEASE BOOK PETC AS AVIH"
Airport Control / Checklist
Please be advised that, in accordance with IATA regulations, it is mandatory to carry out an acceptance checklist for AVIH and PETC. We therefore ask you to inform your customers that an acceptance check will be carried out at the airport.
Change of transport condition - PETC/AVIH
Whenever the transport condition of the animal is not the same for the entire journey, i.e. if the animal is carried one leg of the journey as AVIH and the next as PETC, or vice versa, 3 hours are required between flights at the transfer point.
GDS entries e.g.
Amadeus
SRPETC- CAT PERSIAN 45X30X23CM/8KG /P1
SRPETC-DOG CHOWCHOW 45X30X23CM/5KG/P1/S2
Galileo
SI.P1S1/PETC*CAT PERSIAN 45X30X23CM/8KG
SI.P1S1/PETC*DOG CHOWCHOW 45X30X23CM/5KG
Sabre
3PETC/8KG 45X30X23CM 1PERSIAN CAT-1.1
3PETC/5KG 45X30X23CM 1DOG CHOW CHOW-1.1
AVIH - Animals in the Hold
Transporting pets in the hold
Only dogs and cats can be transported in the hold, in their own rigid carrier, provided they have a combined weight (carrier + animal/animals) of:

|
SSR AVIH:
- up to 32kg / 70lbs, on flights to/from/through the USA, Hungary, France and the Netherlands;
- up to 45kg / 99lbs, for all other destinations;
(to be considered the weight of the box with the animal inside and will be dispatched at check-in)
- Animals weighing more than this or in larger or unusual boxes must be accepted and transported as cargo. For reservations and quotes, please contact TAP Cargo.
- Upon delivery of the animal, a Checklist identifying all acceptance conditions will be handed over and a Disclaimer must be signed.
|
Mandatory conditions for transporting animals (+box) in the hold:
To ensure the safety and well-being of the animal, the following conditions must be met:
The transport box must:
- Be rigid and suitable for transporting animals. Bags, soft boxes or pet bags that can be easily dented are not accepted.
- Be made of resistant material with latches and pins on the door and screws and nuts on the sides that join the top and bottom of the carrier (any other closing system is prohibited).
- Be well-ventilated (on at least 3 sides).
- Have the floor covered with absorbent material such as hygienic mats, blankets or pillows that retain the animal's fluids (straw and newspaper are not allowed).
- Be delivered to the check-in or drop-off counters for passenger acceptance, and subsequently placed in the ventilated area of the hold.
- Boxes cannot have wheels. If the boxes have wheels, these must be removed.
The passenger responsible for the animal must:
- Contact the company and wait for confirmation of availability to transport the animal in the hold.
- Provide enough food and water for the entire journey, as it is not possible to feed the animals during transit stops. If possible, separate containers for food and water should be fixed inside the container.
The animal:
- must be at least 12 weeks old (10 weeks for Azores, Madeira and Spain).
- must be able to stand inside the carrier, with your head completely raised, without it touching the top of the carrier.
- should be able to turn around inside the carrier and lie down comfortably.
- cannot have a muzzle or leash, nor can these items be left in the carrier.
- cannot be a brachycephalic (dogs or cats that, due to their short, flat snouts, have specific respiratory limitations and may be at risk of death at average basement temperatures – between 10ºC and 19ºC).
- cannot exceed, together with the carrier, 32kg / 70lbs on flights with origin, destination or stopover in USA, Hungary, France and the Netherlands.
- cannot exceed, together with the carrier, 45kg / 99lbs when travelling to, origin or stopover in other countries.
- "Fighting dogs" must be transported in a special container and will only be accepted if authorization for entry into the destination country has been confirmed.
In the same box it can be transported:
- one animal at least 12 weeks old (10 weeks for Azores, Madeira and Spain), up to 45kg (weight of the animal together with the weight of the carrier OR
- up to two animals of the same species, if over six months old, with a maximum weight of each up to 14kg and accustomed to living together OR
- up to three animals of the same species, if up to six months old, the maximum weight of each one is up to 14 kg and they are used to living together.
IMPORTANT NOTES
According to Community Regulations, a maximum of 5 animals per passenger, cumulatively, between cabin and hold may only be transported on a non-commercial basis.
- In the cabin, each passenger can only carry one soft carrier, however, this can contain a maximum of two animals of the same species as long as they are used to living together and have enough space to move within the bag/carrier.
- In the hold, the maximum number of pets that can accompany the passenger cannot be more than 5.
The maximum of 5 animals per passenger can only be exceeded if:
- the purpose of the transport is to participate in competitions, exhibitions or sporting events, as well as training for these events;
- written proof of registration for these events or the association that organizes them is presented;
- the animals in question are over 6 months old.
Permitted AVIH Boxes:


Permitted AVIH Boxes for potentially dangerous animals:


NOT PERMITTED AVIH Boxes:


Fictitious or False Data
In both PETC and AVIH reservations, it is of extreme importance that the data inserted in the service request entry is correct.
The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal.
The insertion of fictitious or false data, as well as the inadequacy of the size of the animal box to be transported, may result in delays or even denied boarding.
Airport Control / Checklist
Please be advised that, in accordance with IATA regulations, it is mandatory to carry out an acceptance checklist for AVIH and PETC. We therefore ask you to inform your customers that an acceptance check will be carried out at the airport.
Change of transport condition - PETC/AVIH
Whenever the transport condition of the animal is not the same for the entire journey, i.e. if the animal is carried one leg of the journey as AVIH and the next as PETC, or vice versa, 3 hours are required between flights at the transfer point.
Other conditions:
- Cats or dogs that are used to cohabiting can be sent in the same transport box; in this case, they must not weigh more than 14 kg each;
- Up to three puppies from the same litter, weighing up to 14kg each and less than 6 months old may also be sent together in the same box provided they have room to move around;
- The passenger must provide sufficient food and water for the entire journey, feeding or exercising animals in transit is not possible.
- The animal transport crate is delivered upon passenger acceptance at check-in and placed in the climatized area of the hold.
- The service code (SSR) in the reservation is AVIH;
- please also enter the mandatory codes:
- NORM - if weight is less than or equal to 32Kgs.
- LARGE - if the weight is over 32Kgs and up to 45Kg;
- add to the SSR the breed of the animal (dog/cat) in English.
- An unaccompanied minor (UMNR) cannot take an AVIH.
Potentially dangerous dog breeds
Dogs of some breeds may be considered "potentially dangerous" and their transport is subject to special conditions. To transport a dog of one of these breeds on a TAP flight, a special crate made of wood or metal - a CR82 container (see above) - must be used.
TAP Air Portugal will accept the dog breeds mentioned below (and their mixes) from 6 months of age only when in reinforced kennels in compliance with IATA Container Requirement 82.
Service Animals (SVAN - Service Animals) are not subject to this rule.
Check the breeds of dogs considered "potentially dangerous":
Brazilian Mastiff | Dogo Argentino | Tosa Inu | Pit Bull Terrier | Rotweiller
Brachycephalic Breeds of Dogs and Cats - not accepted for transport in the hold
Brachycephalic animals have anatomically restricted airways that make it difficult for them to breathe. Travelling in the hold can be dangerous and is therefore not recommended.
Brachycephalic breeds, i.e. those with short, flat snouts that are within the weight and measurement limit for cabin travel, can be booked as PETC.
List of brachycephalic (and mixed breed) dog and cat breeds that TAP does not allow to be transported in the hold:
Dog breeds
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Cat breeds:
|
Affenpinscher
|
Burmese
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Boston Terrier
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Exotic
|
Boxer
|
Himalayan
|
Bulldog (all kinds)
|
Persian
|
Bully Americano
|
Scottish Fold
|
Cavalier King Charles
|
|
Chihuahua
|
|
Japanese Chin/Japanese Spaniel
|
|
Chow Chow
|
|
Brussels Griffon
|
|
Lhasa Apso
|
|
Mastiffs (all kinds) / Cane Corso
|
|
Pekingese
|
|
Pug (all kinds)
|
|
Shar-Pei/Chinese Shar-Pei
|
|
Shih-Tzu
|
|
Tibetan Spaniel
|
|
Staffordshire Americano / ”Amstaff”
|
|
Staffordshire Bull Terrie / ”Staffys”
|
|
English Toy Spaniel/Prince Charles Spaniel
|
|
Note: The above-mentioned pets or cross-breeds will be accepted if:
- A veterinary statement is provided specifying that the pet has undergone surgery to improve its condition and/or does not have the characteristics of the breed.
- For cross-breeds, a veterinary statement must be provided specifying that the pet does not have the characteristics of the original breeds.
GDS entries e.g.
Amadeus
SRAVIH-NORM. 2 MAINE COON CATS 70X80X60CM/15KG /P1
SRAVIH-LARGE.DOG GERMAN SHEPHERD 120X80X60CM/33KG /P1/S2
Galileo
SI.P1S1/AVIH*NORM.2 MAINE COON CATS 15KG 70X80X60CM.CAT
SI.P1S1/AVIH*LARGE.GERMAN SHEPHERD 33KG 120X80X60CM.DOG
Sabre
3AVIH/NORM 15KG 57X37X36CM 2MAINE COON CATS-1.1
3AVIH/LARGE 33KG 120X80X60CM DOG GERMAN SHEPHERD-1.1
Important information about transporting animals in the hold
TAP Air Portugal does not advocate the use of tranquilizers or sedatives because they lower blood pressure, especially at high altitudes, which can be fatal for animals when traveling in the cargo hold of an aircraft.
The costs associated with transporting animals as cargo are only valid from Portugal. For other countries, other fees may apply. For more information, please contact TAP Air Cargo.
SVAN - Assistance Dogs in the Cabin
SVAN - Assistance Dogs in the Cabin
Assistance dogs allowed on board our flights must be at least 10 weeks old and can be of the following types:
Guide dog
|
Hearing dog |
Service dog
|
Dog trained or being trained to assist visually impaired people.
|
Dog trained or being trained to help people with hearing loss.
|
Dog trained or being trained to help people with mental or mobility disabilities.
|
Assistance dogs, regardless of breed or type, are transported by TAP free of charge and have the right to travel inside the cabin. SVANs in training are also accepted on TAP operations when accompanied by their trainer or foster family. Foster families are those who receive assistance dogs during the phase of socialization and adaptation of the animal to human coexistence and who are accredited as such.
What a passenger needs to be able to fly with an assistance dog
This assistance service must be requested at least 48 hours before the flight using this form or at an airport counter. (Requesting this service implies booking specific seats on our planes, so requesting it in advance is essential to avoid last-minute constraints).
In accepting SVANs to/from the USA, TAP will confirm the SVAN without receiving the DOT Form beforehand. However, passengers should always be aware that they will have to present the document at the airport, otherwise they won't be accepted. For this reason, it is always advisable to send the form in advance.
As a result, the criterion for confirming the service in the booking is exclusively the quota available per flight/date.
The SSR for this service will only be confirmed (HK) once the certificate has been checked and approved by the responsible department.
- Ensure that the dog is properly identified as an Assistance Animal (SVAN).
- Present, at the time of booking, a dog training certificate1 issued by a recognized institute.2
- Ensure that the dog has an animal passport, issued by a veterinarian, attesting to its identification and rabies vaccination, or, in countries that do not issue animal passports, an official veterinary health certificate.
- Proof of compliance with the legally required health requirements;
- Proof of compliance with civil liability insurance obligations.
Notes
1The certification of the animal's training as an assistance dog is made through the issuing of a proper and distinctive card issued by the national or international assistance dog training establishment which issues an identification card to host families and assistance dogs in training. Here, you can find an example of an ID card (PDF, 1 MB, EN) as proof of certification.
In compliance with Decree-Law No. 74/2007, of March 27th, TAP Air Portugal recognizes the certification issued by the following entities or organizations recognized by them:
International
National (Portugal)
2This certificate is not required for flights to/from the USA
Please note:
- the DOT certificate is not valid for flights within Europe/Africa;
- passengers must have a recognised training certificate from an internationally recognised school for flights other than to/from the USA;
- As an exception, SVANs are accepted on flights from Europe and Africa to the USA, in transit through LIS, without sending the training certificate accepted by an internationally accredited school.
Forms to fill in for flights to/from the USA
As determined by the Centers for Disease Control and Prevention (CDC), from 1 August 2024 the transport of dogs to the United States of America will be subject to new rules due to the risk of rabies transmission (https://www.cdc.gov/importation/dogs/).
These rules apply to all pet dogs (transported in the cabin and hold) and assistance dogs that will have to:
- be more than 6 months old
- have a Microchip
- Travel with a CDC Dog Import Form (Dog Import Form Receipt - Animal Importation Form
- Instructions for filling in the form can be found HERE.
Dogs with rabies vaccinations administered outside the United States and coming from high-risk countries, whose list can be found here (High-Risk Countries for Dog Rabies | Importation | CDC), should only enter through airports approved by the CDC, which can be consulted HERE.
Note: On the day of travel, passengers should go to the check-in desk as early as possible to validate their documentation. Find the check-in opening times HERE.
On flights to/from the USA, presenting the dog's training certificate is unnecessary but the following forms must be completed and submitted when booking flights to and from the USA:
SVAN on Flights to the UK
Before travelling with the assistance animal (SVAN) to the United Kingdom, passengers should contact the destination airport (see below for contact details for Heathrow, Gatwick and Manchester airports).
It is the passenger's responsibility to have all the documents necessary for the transport of their animal. For more information, see the page: Guide and Assistance Dogs . After landing, passengers must wait for assistance at their destination so that all documentation can be confirmed before getting off the plane.
Contacts for assistance services at Heathrow, Gatwick and Manchester airports:
Aeroporto de Heathrow (LHR)
Pet checker: ARC Heathrow
Telefone: +44 (0) 208 745 7894
E-mail: [email protected]
URL: https://www.cityoflondon.gov.uk/services/animal-health-welfare/heathrow-animal-reception-centre
Aeroporto de Gatwick (LGW)
Pet checker: ARC Heathrow
Telefone: + 44 (0) 129 355 5580
E-mail: [email protected]
URL: https://www.animalaircare.co.uk
Aeroporto de Manchester (MAN)
Pet checker: ABM (Duty Manager)
Telefone: + 44 (0) 758 447 6200
URL: https://www.manchesterairport.co.uk/help/passenger-guides/pet-travel-scheme/
How to transport the assistance dog
Assistance dogs always travel in the cabin. To ensure the safety and well-being of passengers and animals, assistance dogs must be transported under the following conditions:
- Without a carrier, at the owner's feet.
- Always on a leash.
- Without occupying a passenger seat.
- Without moving around the cabin.
PETC and AVIH - Service Fees
Effective from 21NOV24
PETC (Pet in Cabin) - up to 8 kg
|
High Season
|
Low Season
|
|
Flytap
Online
Check-in
|
Contact
Center
|
Travel Agencies
Apt Desks
|
Flytap
Online
Check-in
|
Contact
Center
|
Travel Agencies
Apt Desks
|
Portugal (domestic flights)
|
50 EUR
59 USD
80 CAD
|
53 EUR
63 USD
84 CAD
|
55 EUR
65 USD
87 CAD
|
40 EUR
49 USD
65 CAD
|
43 EUR
52 USD
69 CAD
|
45 EUR
54 USD
72 CAD
|
Europe (incl. Morocco and Tunisia),
Israel and flights between
Accra and São Tomé
|
80 EUR
92 USD
125 CAD
|
83 EUR
95 USD
129 CAD
|
85 EUR
97 USD
132 CAD
|
70 EUR
81 USD
110 CAD
|
73 EUR
84 USD
114 CAD
|
75 EUR
87 USD
117 CAD
|
Intercontinental
Flights
|
170 EUR
190 USD
259 CAD
|
177 EUR
198 USD
270 CAD
|
180 EUR
201 USD
274 CAD
|
150 EUR
168 USD
229 CAD
|
157 EUR
176 USD
240 CAD
|
160 EUR
179 USD
244 CAD
|
AVIH (Animal in Hold) - Up to 32 Kg
|
High Season
|
Low Season
|
|
Contact
Center
|
Travel Agencies
Apt Desks
|
Contact
Center
|
Travel Agencies
Apt Desks
|
Portugal (domestic flights)
|
88 EUR
101 USD
137 CAD
|
90 EUR
103 USD
140 CAD
|
78 EUR
90 USD
122 CAD
|
80 EUR
92 USD
125 CAD
|
Europe (incl. Morocco and Tunisia),
Israel and flights between
Accra and São Tomé
|
128 EUR
144 USD
196 CAD
|
130 EUR
146 USD
199 CAD
|
118 EUR
133 USD
181 CAD
|
120 EUR
136 USD
184 CAD
|
Intercontinental
Flights
|
247 EUR
274 USD
374 CAD
|
250 EUR
277 USD
379 CAD
|
227 EUR
252 USD
344 CAD
|
230 EUR
255 USD
349 CAD
|
AVIH (Animal in Hold) - Over 32kg and up to 45kg
|
High Season
|
Low Season
|
|
Contact
Center
|
Travel Agencies
Apt Desks
|
Contact
Center
|
Travel Agencies
Apt Desks
|
Portugal (domestic flights)
|
138 EUR
155 USD
211 CAD
|
140 EUR
157 USD
214 CAD
|
128 EUR
144 USD
196 CAD
|
130 EUR
146 USD
199 CAD
|
Europe (incl. Morocco and Tunisia),
Israel and flights between
Accra and São Tomé
|
238 EUR
264 USD
361 CAD
|
240 EUR
266 USD
364 CAD
|
228 EUR
253 USD
346 CAD
|
230 EUR
255 USD
349 CAD
|
Intercontinental
Flights
|
317 EUR
350 USD
479 CAD
|
320 EUR
353 USD
484 CAD
|
297 EUR
328 USD
449 CAD
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300 EUR
331 USD
454 CAD
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The above prices are per route and will be charged in the local currency, according to the exchange rate in force. These services are non-refundable.
For transactions carried out outside Europe, which use a different local currency, the service's value will be converted from the fixed amount in USD to the local currency (except Canada).
High Season: 11-Apr-25 to 28-Apr-25 / 15-Jul-25 to 31-Aug-25 / 12-Dec-25 to 05-Jan-26
Low Season: Rest of the year
IMPORTANT NOTES
*On certain routes, by law, the maximum weight will be restricted to 32 kg. To/from/via the following countries, it’s only accepted AVIH up to 32kgs (total animal + box):
✓ USA
✓ Hungary
✓ France
✓ Netherlands
Fictitious or False Data
It is of extreme importance that the data inserted in the service request entry are correct in both PETC and AVIH reservations.
The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also, make sure that the box measurements and species and breed of the animal are correct.
The insertion of fictitious or false data, as well as the inadequacy of the size of the animal box to be transported, may result in delays or even denied boarding.
Transportation as Cargo
Conditions applicable when the weight of the animal, including the carrier, exceeds the maximum permitted weights: 45kg / 99 lbs or 32kg / 70 lbs in the case of flights to, from or via the USA, Hungary, France and the Netherlands. In these cases, the following conditions must be met:
- The animal must be at least 12 weeks old (10 weeks for the Azores, Madeira and Spain).
- Transport must be on the route described on the passenger's ticket.
- The animal is handed over for transport 4 hours before departure. The conditions/times for accepting the animal may differ depending on the place of departure.
- The passenger provides all the necessary documents and is responsible for any additional fees charged at origin and destination.
- TAP reserves the right to decide which flight the animal is transported on.
- Brachycephalic animals may not be transported.
Notes:
- On flights to Luanda and departing from Lisbon, animals are only accepted as cargo.
- Birds travelling to Guarulhos Airport (São Paulo) may be transported as cargo.
- The transport of unusually large animals, reptiles or rodents can only be accepted as cargo!
Contact TAP Cargo for more information.
Requirements for flights between EU Member States
Mandatory requirements and documents for flights between member states of the European Union (EU):
The health requirements and documents mentioned below are mandatory for all non-commercial movements of pets on flights between EU1 member states or some non-EU2 countries that are members of the European Union Pet Passport. We suggest that passengers always check with a veterinarian or with the competent government authorities in the countries of origin and destination about the requirements and documents needed for the non-commercial transportation of pets for the date and flight they wish to travel on.
- Microchip identification: The animal must have a microchip implanted in it that allows its identification. Animals identified by tattoo are only allowed if the tattoo was applied before 03/07/2011 and upon presentation of written proof.
- EU pet passport: it must be issued by a veterinarian authorised by the competent authority of the country of origin and certify the animal's identification and anti-rabies vaccination.
- Valid anti-rabies vaccination: must be administered on or after the date of microchipping.
- Disclaimer for hold transport: (this document is only necessary if the animal has to be transported in the hold.)
Animals between the ages of 10 and 12 weeks do not need to present microchip identification, a pet passport or rabies vaccination. In this case, the documents required are:
- Health report for dogs and cats and Health certificate issued by a veterinary.
1Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Finland.
2Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and Vatican City State.
Health requirements for travelling with pets between Mainland Portugal and the
Autonomous Regions of Azores and Madeira:
- Cats without rabies vaccination, of any age (in Portugal, rabies vaccination is not compulsory for these species), and dogs up to 3 months old - must be accompanied by a health certificate issued by a clinical veterinarian, certifying that the animal, on the date of the clinical examination, showed no signs of diseases specific to the species and was fit to travel to the destination;
- Dogs over 3 months old - must present a health report or passport with proof of valid rabies vaccination. Electronic identification is compulsory before this vaccination;
- Cats born on or after 25 October 2019 must be electronically identified within 120 days of birth. Cats born before 25 October 2019 must be electronically identified until 25 October 2022.
- The Pet Passport is not compulsory.
- Deworming against internal and external parasites is always advisable.
ATTENTION:
Combined transportation as AVIH on one leg and another leg as AVI is not allowed.
Transport regulations for dogs with cropped ears
Since September 1, 2023, dogs with their ears cropped or entirely removed for reasons other than diagnosis, for treatment of injury, disease or infection are not allowed in Ireland.
To allow transportation, a certificate issued by a local veterinarian is necessary stating that a specific veterinary purpose justifies removing the dog's ears. The passenger must apply for the certificate electronically at least five days before departure.
Please find all the information on the following pages: ear-cropping of dogs regulations 2023 and import guide.
Requirements on flights to/from outside the EU
Requirements and documents required for flights outside EU member states:
Before traveling by air to/from non-EU1 countries with pets, we suggest that passengers always check with a veterinarian or with the competent government authorities in the countries of origin and destination about the requirements and documents needed for the non-commercial transportation of pets for the date and flight they wish to travel on.
1Except Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and the Vatican State as they are members of the European Union Companion Passport.
For flights originating outside EU member states, the following requirements stand out:
a) The Official Health Certificate for Entry into the European Union is valid for ten days until the date of the checks on arrival and for a further four months for movement through the Member States (unless the rabies vaccination expires earlier).
b) The EU Pet Passport is valid for return if the information on it has not changed during the stay outside the EU. If it is changed, the Official Health Certificate applies.
As of 01/01/2021, passports issued up to that date in the United Kingdom are no longer valid in this context.
c) If the final destination is Portugal, it is compulsory to fill out and submit the form to report arrival. The form must be submitted as far in advance as possible and no later than 48 hours before arrival. You can obtain the form and the contact details where it should be sent here.
It is the passenger's responsibility to find out and have in their possession all the necessary documents for transporting the animal.
Below are some of the requirements and documentation needed for some of our most popular destinations:
Flights to Portugal
Animals flying to Portugal from non-EU countries (including the UK, except Northern Ireland) must submit an entry request to the DGAV at least 48 hours before arrival.
Flights from/to the United Kingdom
Flights to the UK:
Pets are not permitted. TAP is not authorized to transport pets to the United Kingdom - with the exception of Service Animals (SVAN) transported in the cabin.
Flights from the United Kingdom (except Northern Ireland):
- Microchip identification: The animal must have a microchip implanted that allows it to be identified.
- Valid rabies vaccination: This must be administered on or after the date the microchip is implanted,, and at least 21 days before the date of travel. The vaccine is administered to animals from 12 weeks of age.
- European Union pet passport: See point b) above.
- Animal Health Certificate (AHC): This document must be issued by an official veterinarian recognized by the Department for Environment, Food and Rural Affairs (Defra), or by the Scottish or Welsh governments. Passengers should check with the animal's vet that it meets this requirement. The Animal Health Certificate is valid for ten days from the date of issue. If the destination is one of the EU member states, this certificate is the one indicated in a).
Note: Since May 1, 2022, PETC and AVIH are not accepted on flights originating from/transiting through Gatwick Airport (LGW). For any route originating from LGW, direct or in transit, pets must be transported as cargo.
Flights from/to Brazil
Flights to Brazil:
- Valid documentation required: Pets are only allowed to enter Brazil on presentation of the International Veterinary Certificate1, so the European Pet Passport is not valid. With the exception of dogs and cats, all other animals entering the country as cargo via TAP Air Cargo need to present an Import License issued by the Ministry of Agriculture, Livestock, and Supply.
- Transportation of birds to Guarulhos: Birds bound for Guarulhos Airport (São Paulo) must be transported as cargo.
- For more information on transporting animals by air to Brazil, see the information links below:
- Connecting flights operated by GOL and Azul: Passengers carrying animals in the hold (AVIH) or in the cabin (PETC) who have connecting flights within Brazil operated by GOL (G3) and Azul (AD) are not accepted. This rule applies to all flights operated by these airlines, even if the marketing flight number is TP. Passengers should contact each airline directly.
Flights from Brazil to the EU:
- International Veterinary Certificates (CVI): Since November 1, 2022, CVIs for the European Union, Norway and Switzerland have been issued electronically2. Check all the information here.
- If the passenger needs to transport animals by air from Brazil to the European Union, this document outlines the procedures.
1Both the official health certificate issued in Brazil for entry into the European Union and the Brazilian passport are valid for return to Brazil, provided that no more than 60 days have elapsed, respectively, from the date of issue of the official certificate and from the date of departure of the animal as recorded in the passport, and provided that the rabies vaccination remains valid.
2The e-CVIs of pets destined for or in transit through Germany, Italy, Sweden and the Netherlands must be stamped. The digital signature of the official veterinary doctor of Vigiagro/MAPA is enough.
Flights from/to Ireland (DUB)
Passengers from countries outside the European Union transporting animals to Dublin Airport by air must inform the Irish veterinary authorities of their arrival at least 24 hours in advance. Arrival times for animals from non-EU countries must be between 07:00 and 21:00, 7 days a week. Boarding will only take place if the veterinary check is confirmed. Check the detailed information by country of origin on the Pet Travel Portal.
Flights to the USA
As determined by the Centers for Disease Control and Prevention (CDC), from 1 August 2024 the transport of dogs to the United States of America will be subject to new rules due to the risk of rabies transmission (https://www.cdc.gov/importation/dogs/).
These rules apply to all pet dogs (transported in the cabin and hold) and assistance dogs that will have to:
- be more than 6 months old
- have a Microchip
- Travel with a CDC Dog Import Form (Dog Import Form Receipt - Animal Importation Form
- Instructions for filling in the form can be found HERE.
Dogs with rabies vaccinations administered outside the United States and coming from high-risk countries, whose list can be found here (High-Risk Countries for Dog Rabies | Importation | CDC), should only enter through airports approved by the CDC, which can be consulted HERE.
Note: On the day of travel, passengers should go to the check-in desk as early as possible to validate their documentation. Find the check-in opening times HERE.
Flights in transit/to South Africa
PETC/AVIH will not be accepted on flights to/in transit of South Africa unless manifested as Cargo - see TIMATIC.
Flights from/to Angola
For travel between Lisbon and Luanda, the transport of animals in the hold cannot be accepted. It is advised to contact the Cargo Department in advance.
TAP MILES&GO PETS
Because we are a Pet-Friendly company, TAP Miles & Go Customers earn miles when travelling on TAP-operated flights with their pets. Whether in the cabin or the hold, they can earn up to 500 miles by taking their loyal companions on our planes!
Simply enter the TAP Miles & Go frequent flyer number into the PNR.
This offer does not apply to customers travelling on award tickets or other types of tickets not eligible to earn miles.