ITALY - Procedures Ground Handling Stike 29SEP23
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Animal Transportation in the Hold and Cabin
Updated on 04 Aug 2023

TAP accepts the transport of live animals in the cabin or in the hold depending on space availability, the type and total weight of the animal and box, the type of planned equipment that will operate the route, the cabin booked by the passenger and the rules of the country of destination.

IMPORTANT NOTES

  • Passengers travelling with AVIH/PETC are not accepted if they have connecting flights operated by G3 and/or AD in Brazil.
    This rule applies to all flights these airlines operate, even if the marketing flight number is TP.
     
  • For PETC and AVIH reservations, it is extremely important that the data entered in the service request is correct.
    The weights entered must always consider the total weight of the animal + the carrier.
     
  • Always make sure that:
    • the weight entered is correct.
    • the carrier's measurements are correct, as well as the species and breed of the animal;
    • the request for the service is confirmed in the reservation.

  

GENERAL CONDITIONS

Our pet transport service is subject to:

  • the availability of space on the aircraft.
  • the cabin in which the passenger is travelling and the type of aircraft.
  • the acceptance of the animal into the country of destination.
  • the type of animal and the total combined weight of the animal and box.
  • the age of the animal - it must be at least 10 weeks old.

For this reason, it must be requested when booking the trip, or before the flight, preferably at least 48 hours before departure.

Please note that the information on this page applies to flights operated by TAP Air Portugal. If the flight has a connection with another airline, please check the possibility of transporting pets with that company. 

To find out if it is possible to transport a pet on a flight and the respective cost, you must provide the following information when requesting this service:

Species and number of

animals to be transported

 

Only dogs and cats can be transported

in the cabin or in the hold. All other

species must be transported in TAP Air

Cargo.

Each passenger may bring a box with

one or two animals of the same species,

always subject to availability.

Dimensions and type of

box (LxWxH)

 

Please indicate the type of box to take

the pet on and its dimensions.

Only soft bags are accepted in the cabin.

When rigid boxes are used, the animal

must travel in the hold.

 

 

The total weight to be transported (box + pet)

 

The combined weight of the animal and the box will determine whether the pet goes with the passenger in the cabin or in the hold.

If the total weight does not exceed 8kg, transport will take place in the cabin. Animals + boxes with higher weights will be transported in the hold.

Depending on the animal(s) size and/or weight (animal plus box), animal(s) may be accepted:

  • In-Cabin – PETC (up to 08 kg)
  • In Hold – AVIH (up to 45 kg)*
  • In Cargo – AVI - (For more information/conditions, the local Cargo Department must be consulted).

*On certain routes, by law, the maximum weight will be restricted to 32 kg. To/from/via the following countries it’s only accepted AVIH up to 32kgs (total animal + box):
✓ USA
✓ Hungary
✓ France
✓ Netherlands

IMPORTANT NOTE

Fictitious or False Data

In both PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry is correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.


It is the passenger's responsibility:

  • to have all the animal's documentation up-to-date, concerning both the animal's health and the rules for entry into the country of destination;
  •  to provide a suitable box for transport following TAP's and IATA's rules.
  • The passenger must also provide the necessary food and water for the journey.

This is a paid service and it's non-refundable, except for assistance animals - SVAN. 

 

If the itinerary involves more than one airline

Make sure to check with each one the conditions of carriage and that you have confirmation of the service from all. This also applies to code-share flights operated by our partner airlines.

When travel requires a connection or a stopover, please note that:

  • Depending on the itinerary and the combined total weight (animal + transport box), the animal may have to fly part of the route in the cabin and another part in the hold - this is the case for flights between the United States and Europe (for example, New York - Lisbon - Madrid).
  • Whenever the conditions for the transportation of the animal are not the same for the whole route - that is, if part of the trip is in the cabin and another in the basement - the 3 hours required on the intermediate scale should be guaranteed to ensure that every fundamental process and diligence are fulfilled.
  • If the animal travels in the cabin and moves to the hold on the second route, the passenger must provide the transport box for the animal at the point of origin.

IMPORTANT NOTE

Passengers travelling with AVIH/PETC are not accepted if they have connecting flights operated by G3 and/or AD in Brazil.

This rule applies to all flights these airlines operate, even if the marketing flight number is TP.

 

ANIMALS IN THE CABIN

 

  • SSR PETC - Small pets (dogs and cats):
    • WEIGHT LIMIT - up to 8 kg / 17 lbs, including a soft bag
    • BOX REQUIREMENTS - soft bags, dimensions up to 45 cm x 30 cm x 23 cm (length x width x height) - maximum dimensions of the space to accommodate the animal under the seat in front of the passenger.
       
  • SSR SVAN - Service dogs, such as seeing-eye, hearing or assistant dogs that accompany blind, deaf or persons with reduced mobility, with a psychological disability as well as search and rescue dogs, regardless of weight.

 

IMPORTANT NOTES

Specifications of the soft bags:

  • The animals must fit completely into the box (including head and tail).
  • There must be enough room for the animals to move around inside the bag/box.
  • The soft bag must fit under the seat in front of the passenger with the pet inside so that it does not obstruct circulation.
  • Animals must not occupy a seat or move in the cabin.
  • Only soft bags capable of retaining fluids may be used to transport the animals.
  • Each passenger may carry only one soft bag, however, it may contain one or two animals of the same species provided that they are used to living together and provided they have space to move around inside the bag/box

 

Fictitious or False Data

In both PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry is correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.

 

PETC/SVAN

It is not possible to associate PETC and SVAN with the same passenger.  The system is set up not to allow this double association and will respond: 

"NO PETC/SVAN CAN BE BOOKED FOR THE SAME PAX PLEASE BOOK PETC AS AVIH"

Other conditions:

  • Specific seat allocations for passengers may apply. Passengers with PETC shall not be accepted in the emergency rows or in the first rows after the bulkheads.
  • The animals must be clean, healthy and odour-free.
  • They must not pose a threat or disturb other passengers.
  • Female animals must not be pregnant.
  • Small cats and dogs may be transported in Economy and Business class on most TAP aircraft (not permitted in Business class on long-haul aircraft, except for assistance dogs - SVAN). Service availability must always be checked.
  • An unaccompanied minor (UMNR) cannot transport a PETC.
  • Carriage of animals in the cabin is subject to government regulations

 

SVAN - SERVICE DOG IN THE CABIN

Service dogs, regardless of breed or type, that are trained to perform tasks for individuals with a disability, whether physical, sensory, psychiatric, intellectual or other mental disability, are transported by TAP at no cost and are entitled to travel in the cabin. SVAN in training is also accepted on TAP flights when accompanied by their trainer or host family.

They must be properly identified as service animals and have documents showing that they have been officially trained and certified. A warning SSR about this requirement will be added to the PNR whenever an SSR SVAN is confirmed. Ex:
SSR OTHS 1A SVAN CONFIRMED PROVIDED DOG S CERTIFICATION IS PRESENTED AT AIRPORT OTHERWISE ACCEPTANCE WILL BE REFUSED

  • In case of flights to/from the USA, the animal's handler shall only present the  U.S. Department of Transportation Service Animal Air Transportation Form.
    • For flights scheduled with a duration of 8 hours or more, the passenger must confirm that the animal will not need to relieve itself during the flight, or that the animal can relieve itself in a way that does not create a health or sanitation issue during the flight, by filling the U.S.DOT Service Animal Relief Form up to 48 hours before the flight.
    • They can travel at their owner's feet, without a box;
    • They may not occupy a seat;
    • The owner may not occupy a seat in the emergency row or in the front rows next to the bulkhead. Specific passenger seats may apply.
    • Must be collared and leashed.
    • Cannot move around the cabin

 

Examples of GDS Entry - PETC

Amadeus

SRPETC-1 CAT PERSIAN 45X30X23CM/8KG /P1
SRPETC-1DOG CHOWCHOW 45X30X23CM/5KG/P1/S2

Galileo

SI.P1S1/PETC* 1CAT PERSIAN  45X30X23CM/8KG
SI.P1S1/PETC*1DOG CHOWCHOW 45X30X23CM/5KG

Sabre
3PETC/8KG 45X30X23CM 1PERSIAN CAT-1.1 
3PETC/5KG 45X30X23CM 1DOG CHOW CHOW-1.1 

 

ANIMALS IN THE HOLD

 

  • SSR AVIH:
     
    • up to 32kg / 70lbs, on flights to/from/through the USA, Hungary, France and the Netherlands;
       
    • up to 45kg / 99lbs, for all other destinations;
      (to be considered the weight of the box with the animal inside and will be dispatched at check-in)
      • Animals weighing more than this or in larger or unusual boxes must be accepted and transported as cargo. For reservations and quotes, please contact TAP Cargo.
      • Upon delivery of the animal, a Checklist identifying all acceptance conditions will be handed over and a Disclaimer must be signed.

 

IMPORTANT NOTES

Specifications of the kennels/boxes:

  • In the hold only rigid boxes with a secure door are acceptable. Soft-sided bags or “pet bags” that can easily be dented are not accepted.
  • The box must be well-ventilated, securely fastened and made of a strong material (glass fibre or rigid plastic), escape-proof and not easily destroyed by the animal inside it. The two parts of the kennel must be held together with screws (any other locking system is prohibited). The door must have locks and pins and the sides closed with bolts and nuts.
  • It must be suitable for the size of the animal: the animal should be able to stand upright, head fully raised, without touching the top of the box. It should also be able to turn around and lie down comfortably.
  • It must be leak-proof and the floor of the box must be lined with absorbent material such as a blanket or absorbent pad/mat. The use of straw or newspaper is forbidden;
  • It must also be adequately ventilated on at least 3 sides;
  • The animal cannot wear a leash or muzzle, nor may these be left in the box;
  • If available, separate food and water troughs must be fixed inside the box;
  • "Fighting dogs" must be transported in a special box and will only be accepted if permission to enter the country of destination has been confirmed.

Permitted AVIH Boxes: 

Permitted AVIH Boxes for potentially dangerous animals:

NOT PERMITTED AVIH Boxes:

Fictitious or False Data

In both PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry is correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.

Other conditions:

  • Cats or dogs that are used to cohabiting can be sent in the same transport box; in this case, they must not weigh more than 14 kg each;
    • Up to three puppies from the same litter, weighing up to 14kg each and less than 6 months old may also be sent together in the same box provided they have room to move around;
  • The passenger must provide sufficient food and water for the entire journey, as it is not possible to feed or exercise animals in transit.
  • The animal transport crate is delivered upon passenger acceptance at check-in and placed in the climatized area of the hold.
  • The service code (SSR) in the reservation is AVIH;
    • please also enter the mandatory codes:
      • NORM - if weight is less than or equal to 32Kgs. 
      • LARGE - if the weight is over 32Kgs and up to 45Kg;                                 
    • add to the SSR the breed of the animal (dog/cat) in English.

 

Potentially dangerous dog breeds

Dogs of some breeds may be considered "potentially dangerous" and their transport is subject to special conditions. To transport a dog of one of these breeds on a TAP flight, a special crate made of wood or metal - a CR82 container (see above) - must be used.

TAP Air Portugal will accept the dog breeds mentioned below (and their mixes) from 6 months of age only when in reinforced kennels in compliance with IATA Container Requirement 82.

Service Animals (SVAN - Service Animals) are not subject to this rule.

Check the breeds of dogs considered "potentially dangerous":

Brazilian Mastiff | Dogo Argentino| Tosa Inu | Pit Bull Terrier | Rotweiller 

 

 

Brachycephalic Breeds of Dogs and Cats - not accepted for transport in the hold

Brachycephalic animals have anatomically restricted airways that make it difficult for them to breathe. Travelling in the hold can be dangerous and is therefore not recommended.

Brachycephalic breeds, i.e. those with short, flat snouts that are within the weight and measurement limit for cabin travel, can be booked as PETC.

List of brachycephalic (and mixed breed) dog and cat breeds that TAP does not allow to be transported in the hold:

Dog breeds:

Affenpinscher | American Bully | American Staffordshire/”Amstaff” | Boston Terrier |  Boxer |  Brussels Griffon | Bulldog (all kinds ) | Cavalier King Charles | Chihuahua | Chow Chow | English Toy Spaniel/Prince Charles Spaniel | Japanese Chin/Japanese Spaniel | Lhasa Apso | Mastiffs (all kinds) | Pekingese | Shar-Pei/Chinese Shar-Pei | Shih-Tzu|  Staffordshire Bull Terrier/”Staffys” | Tibetan Spaniel.

 

Cat breeds:

Burmese | Exotic | Himalayan | Persian | Scottish Fold

 

Examples of GDS entries - AVIH

Amadeus

SRAVIH-NORM. 2 MAINE COON CATS  70X80X60CM/15KG /P1
SRAVIH-LARGE.DOG GERMAN SHEPHERD 120X80X60CM/33KG /P1/S2

Galileo

SI.P1S1/AVIH*NORM.2 MAINE COON CATS 15KG 70X80X60CM.CAT
SI.P1S1/AVIH*LARGE.GERMAN SHEPHERD 33KG 120X80X60CM.DOG

Sabre
3AVIH/NORM 15KG 57X37X36CM 2MAINE COON CATS-1.1 
3AVIH/LARGE 33KG 120X80X60CM DOG GERMAN SHEPHERD-1.1 

 

SERVICE FEES

From 21 April 2022, TAP will implement a new methodology for selling the transportation of live animals, with different prices depending on the purchase channel.

  • The GDS, FLYTAP and Online Check-In column includes purchases made through your GDS.
  • The column "Other Channels" includes purchases made through the other channels available, such as local counters (city or airport), Contact Center, etc. 

 

ROUTES PER OW PETC AVIH
  MAX. 8KG

MAX. 32Kg

(NORM)

>32Kg and <45Kg

(LARGE)

GDS / FLYTAP/ ONLINE CHECK-IN

OTHER CHANNELS

Domestic flights (Portugal)

40 EUR
48 USD
61 CAD

45 EUR

58 USD
72 CAD

80 EUR

101 USD
121 CAD

130 EUR

162 USD
195 CAD

European Flights (incl. MA and TN),

Israel and ACC-TMS/vv flights 

70 EUR
88 USD
111 CAD

75 EUR

95 USD
114 CAD

120 EUR

149 USD
188 CAD

230 EUR

282 USD
358 CAD

 Intercontinental Flights

(except Dominican Republic) 

150 EUR 
185 USD
235 CAD

160 EUR

199 USD
239 CAD

230 EUR

282 USD
358 CAD

300 EUR

367 USD
466 CAD

Flights to/from Dominican Republic

180 EUR

222 USD

281 CAD

190 EUR

236 USD
283 CAD

275 EUR

334 USD

427 CAD

355 EUR

404 USD

520 CAD

 

IMPORTANT NOTE

Fictitious or False Data

In both PETC and AVIH reservations, it is of extreme importance that the data inserted in the service request entry are correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct. Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.

 

ANIMALS IN THE HOLD AS CARGO
Applicable when the animal's weight, including the crate, exceeds the maximum weight of 45 kg / 99 lbs (or 32 kg / 70 lbs in the case of flights to, from or transiting the USA, Hungary, France and the Netherlands.
  • Transportation must correspond to the passenger's ticket route;
  • The amount collected for the service is calculated according to “Class Rate” available in chapter 3.7.2 TACT IATA  Rules.
  • The animal must be delivered to the cargo office four hours before departure. The conditions/timetables for acceptance of the animal  may differ according to the airport of departure;
  • The passenger must provide all the necessary documents and shall pay any additional fees charged at the airport of origin and destination;
  • TAP reserves the right to decide which flight the animal is carried on;
  • On flights from Lisbon to Luanda, animals are only carried as cargo.
  • Animals of uncommon sizes, reptiles or rodents can only be accepted as cargo.

Contact TAP Cargo for more information.

REQUIREMENTS FOR FLIGHTS BETWEEN EU MEMBER STATES
Mandatory requirements and documents for flights between member states of the European Union (EU):

The health requirements and documents mentioned below are mandatory for all non-commercial movements of pets on flights between EU1 member states, or from some non-EU2 countries adhering to the European Union Pet Passport.

  • Microchip identification: The animal must have a microchip implanted in it that allows its identification. Animals identified by tattoo are only allowed if the tattoo was applied before 03/07/2011 and upon presentation of written proof.
  • EU pet passport: must be issued by a veterinarian authorised by the competent authority of the country of origin and certify the identification and anti-rabies vaccination of the animal.
  • Valid anti-rabies vaccination: must be administered on or after the date of microchipping.
  • Disclaimer for hold transport: this document is only necessary if the animal has to be transported in the hold.

1Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Finland.

2Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and Vatican City State. 

Flights from/to Ireland (DUB)

The transportation of animals in the hold (AVIH) on flights originating or transferring at DUB airport is not permitted. This embargo is only applicable on flights from DUB. Therefore, AVIH can be accepted to DUB (as the final destination). For example MAD-LIS-DUB

Alternatively, these pets should be sent as cargo (AVI). For this purpose, please contact TAP Cargo Department.

ATTENTION: combined transportation as AVIH on one leg and another leg as AVI is not allowed.

 

REQUIREMENTS FOR FLIGHTS TO/FROM COUNTRIES OUTSIDE THE EU

Requirements and documents required for flights outside EU member states:

Before booking any air travel outside EU3 member states, we suggest that passengers enquire in advance with their veterinarian, or the Directorate-General for Food and Veterinary Affairs, about the requirements and documents needed for the non-commercial transport of pets, for the specific date and destination of their travel.

3Except Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and the Vatican State as they are members of the European Union Companion Passport.

 

CHANGE OF TRANSPORT CONDITION - PETC/AVIH

Whenever the transport condition of the animal is not the same for the entire journey, i.e. if the animal is carried one leg of the journey as AVIH and the next as PETC, or vice versa, 3 hours are required between flights at the transfer point.

 

SEDATIVES

We do not recommend the use of sedatives except under certain conditions and on veterinary advice. Tranquillisers lower blood pressure, especially at high altitudes, which can be fatal for animals travelling in the hold.


Flights from/to the United Kingdom

Pets are not allowed into the country.
The UK only allows pets to leave the country by air.
Only  Assistance Animals (SVAN) dogs are allowed to be transported.

From 01 May 2022, PETC and AVIH will not be accepted on flights originating/transiting LGW airport. For any route originating from LGW, direct or transit, pets must be carried as cargo.

 

Flights from/to Ireland (DUB)

Passengers coming from countries outside the European Union, who bring animals into the Dublin Airport must notify the Irish Veterinary Authorities at least 24 hours in advance of the animal's arrival. Boarding may take place only after the verification by the veterinary supervision is confirmed. Check the details by country in the Pet Travel Portal


Flights to the USA

Beginning July 14, 2021, there will be a temporary suspension on the importation of dogs entering the United States from countries classified by the CDC (Centers for Disease Control and Prevention) as high risk for canine rabies. It may also include dogs arriving from countries that are NOT high risk if the dogs have been in a high-risk country during the six months prior to travel. 
This temporary suspension will not affect those importing dogs from countries with low or no known risk of canine rabies, or US citizens and returning legal residents with pets (provided all exemption requirements are met).

Dogs with a CDC dog import permit can only make their entry through JFK International Airport.

UPDATE: Effective December 1, 2021:

  • Dogs vaccinated in the United States by a US-licensed veterinarian may re-enter the United States from a high-risk country without a CDC Dog Import Permit  - More info HERE
  •  All dogs that have been in a high-risk country in the past 6 months may only enter the United States through an approved port of entry, which includes all 18 airports with a CDC quarantine station - More info HERE

 

Flights from/to Brazil

Passengers traveling with AVIH/PETC are not accepted if they have connecting flights operated by G3 and/or AD in Brazil.
This rule applies to all flights these airlines operate, even if the marketing flight number is TP.
Passengers must contact directly each airline.

From the EU to  Brazil

Please be advised that by the decision of the Ministry of Agriculture and Livestock of Brazil, the entry of pet animals is no longer authorized without the presentation of the International Veterinary Certificate.

The European Pet Passport is not recognized by Brazilian Authorities, therefore only the INTERNATIONAL VETERINARY CERTIFICATE must be presented.

 Detailed information HERE

  • Import licence: Apart from dogs and cats, any other pet entering the country must have an Import Licence issued by the Brazilian Ministry of Agriculture, Livestock and Supply.
  • Carrying birds to Guarulhos:  Birds should be transported to Guarulhos Airport (São Paulo) as cargo.
  • See the links below for further information about carrying animals by air to Brazil:

From Brazil to the EU

International Veterinary Certificates (IVC): Since 1 November 2022, IVCs for the European Union are issued electronically. Learn all the information here.  

If you need to transport animals by air from Brazil to the European Union, see what you need to do in this document (PDF, 31 KB, PT).

 

Flights in transit/to South Africa

PETC/AVIH will not be accepted on flights to/in transit of South Africa unless manifested as Cargo - see TIMATIC.

 

Flights from/to Angola

For travel between Lisbon and Luanda, the transport of animals in the hold cannot be accepted. It is advised to contact the Cargo Department in advance.

TAP MILES&GO PETS
Because we are a Pet-Friendly company, TAP Miles & Go Customers earn miles when travelling on TAP-operated flights with their pets. Whether in the cabin or in the hold, they can earn up to 500 miles by taking their loyal companions on our planes!

Simply enter the TAP Miles & Go frequent flyer number into the PNR.

This offer does not apply to customers travelling on award tickets or other types of tickets not eligible to earn miles.

 

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