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Animal Transportation in the Hold and Cabin
Updated on 30 Jun 2022

 

GENERAL CONDITIONS

Depending on the animal(s) size and/or weight (animal plus container), animal(s) may be accepted:

  • In-Cabin – PETC (up to 08 kg)
  • In Hold – AVIH (up to 45 kg)*
  • In Cargo – AVI - (For more information/conditions, the local Cargo Department must be consulted).

*On certain routes, by law, the maximum weight will be restricted to 32 kg. To/from/via the following countries it’s only accepted AVIH up to 32kgs (total animal + container):
✓ USA
✓ Hungary
✓ France
✓ Netherlands

IMPORTANT NOTE

In PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry are correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct.

Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.

 

TAP accepts the carriage of live animals in the cabin or in the hold depending on space availability, the type and total weight of the animal and container, type of planned equipment that will operate the route, cabin booked by the passenger and the rules of the country of destination.

Either as AVIH or PETC, to transport animals with TAP, the reservation must be made at least 48 hours in advance.
The minimum age for transporting an animal on TAP is 10 weeks.
 

It is the passenger's responsibility:

  • to have all the animal's documentation up-to-date, concerning both the animal's health
  • and the rules for entry into the country of destination;
  •  to provide a suitable container for transport following TAP's and IATA's rules.
  • The passenger must also provide the necessary food and water for the journey.

This is a paid service and it's non-refundable. 

If the itinerary involves more than one airline, make sure to check with each one the conditions of carriage and that you have confirmation of the service from all. This also applies to code-share flights operated by our partner airlines.

When travel requires a connection or a stopover, please note that:

  • Depending on the itinerary and the combined total weight (animal + transport bag), the animal may have to fly part of the route in the cabin and another part in the hold - this is the case for flights between the United States and Europe (for example, New York - Lisbon - Madrid).
  • Whenever the conditions for the transportation of the animal are not the same for the whole route - that is, if part of the trip is in the cabin and another in the basement - the 3 hours required on the intermediate scale should be guaranteed to ensure that every fundamental process and diligence are fulfilled.
  • If the animal travels in the cabin and moves to the hold on the second route, the passenger must provide the transport box for the animal at the point of origin.
ANIMALS IN THE CABIN
  • SSR PETC - Small pets (dogs and cats):
    • WEIGHT LIMIT - up to 8 kg / 17 lbs, including a soft container/bag;
    • CONTAINER REQUIREMENTS - soft container, dimensions up to 40 cm x 33 cm x 17 cm (length x width x height) - maximum dimensions of the space to accommodate the animal under the seat in front of the passenger.
  • SSR SVAN - Service dogs, such as seeing-eye, hearing or assistant dogs that accompany blind, deaf or persons with reduced mobility, with a psychological disability as well as search and rescue dogs, regardless of weight.

IMPORTANT NOTES

Weight & Dimensions

In PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry are correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct.

Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.

 

PETC/SVAN

It is not possible to associate PETC and SVAN with the same passenger.  The system is set up not to allow this double association and will respond: 

"NO PETC/SVAN CAN BE BOOKED FOR THE SAME PAX PLEASE BOOK PETC AS AVIH"

Other conditions:

  • Only soft carriers/bags capable of retaining fluids may be used to transport animals.
  • The soft bag/carrier must fit under the seat in front of the passenger with the pet inside, so as not to obstruct circulation.
  • Pets must fit completely into the carrier (including head and tail).
  • Pets may not occupy a seat or move in the cabin.
  • Each passenger may carry only one soft carrier; however, this may contain two animals of the same species provided they are used to living together; there must be enough space for the animals to move around.
  • Specific seat allocation for passengers may apply. Passengers with PETC shall not be accepted in the emergency rows or in the first rows after the bulkheads.
  • The animals must be clean, healthy and odour-free.
  • They must not pose a threat or disturb other passengers.
  • Female animals must not be pregnant.
  • Small cats and dogs may be transported in Economy and Business class on most TAP aircraft (not permitted in Business class on long-haul aircraft, except for assistance dogs - SVAN). Service availability must always be checked.
  • An unaccompanied minor (UMNR) cannot transport a PETC.
  • Carriage of animals in the cabin is subject to government regulations

 

Transport of Service Dogs in the cabin - SVAN

Service dogs, regardless of breed or type, that are trained to perform tasks for individuals with a disability, whether physical, sensory, psychiatric, intellectual or other mental disability, are transported by TAP at no cost and are entitled to travel in the cabin. SVAN in training is also accepted on TAP flights when accompanied by their trainer or host family.

They must be properly identified as service animals and have documents showing that they have been officially trained and certified. A warning SSR about this requirement will be added to the PNR whenever an SSR SVAN is confirmed. Ex:
SSR OTHS 1A SVAN CONFIRMED PROVIDED DOG S CERTIFICATION IS PRESENTED AT AIRPORT OTHERWISE ACCEPTANCE WILL BE REFUSED

 Examples of GDS Entry - PETC

Amadeus

SRPETC-1 CAT PERSIAN 40X33X17CM/8KG /P1
SRPETC-1DOG CHOWCHOW 40X33X17CM/5KG/P1/S2

Galileo

SI.P1S1/PETC* 1CAT PERSIAN  40X33X17CM/8KG
SI.P1S1/PETC*1DOG CHOWCHOW 40X33X17CM/5KG

Sabre
3PETC/8KG 40X33X17CM 1PERSIAN CAT-1.1 
3PETC/5KG 40X33X17CM 1DOG CHOW CHOW-1.1 

ANIMALS IN THE HOLD
  • SSR AVIH 
    • WEIGHT LIMIT
      • up to 32kg / 70lbs, on flights to/from/through the USA, Hungary, France and the Netherlands;
      • up to 45kg / 99lbs, for all other destinations;
        (The maximum weight indicated is the weight of the container with the animal inside and will be dispatched at check-in)
        • The maximum weight indicated is that of the transport box with the animal inside, being dispatched at check-in. 
        • Animals weighing more than this or in larger or unusual containers will have to be accepted and transported as cargo. For reservations and quotes, please contact TAP Cargo.
        • Upon delivery of the animal, a Checklist identifying all acceptance conditions will be handed over and a Disclaimer must be signed.

IMPORTANT NOTE

In PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry are correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct.

Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.


Other conditions:

  • Cats or dogs that are used to cohabiting can be sent in the same transport box; in this case, they must not weigh more than 14 kg each;
    • up to three offspring from the same litter that are less than 6 months old may also be sent together in the same container provided they have room to move around;
  • "Fighting dogs" must be transported in a special container and will only be accepted if permission to enter the country of destination has been confirmed.
    • The container must be rigid, well ventilated, securely fastened, leak-proof, and not easily destroyed by the animal inside it. The door must have locks and pins and the sides closed with bolts and nuts. Soft bags or boxes that can easily be dented are not accepted;
  • The passenger must provide sufficient food and water for the entire journey, as it is not possible to feed or exercise animals in transit.
  • The animal transport crate is delivered upon passenger acceptance at check-in and placed in the climatized area of the hold.
  • The service code (SSR) in the reservation is AVIH;
    • please also enter the mandatory codes:
      • NORM - if weight is less than or equal to 32Kgs. 
      • LARGE - if the weight is over 32Kgs and up to 45Kg;                                 
    • add to the SSR the breed of the animal (dog/cat) in English.
  • chargeable at the airport

Dogs and cats of brachycephalic breeds are not accepted for transport in the hold

Brachycephalic animals have anatomically restricted airways that make it difficult for them to breathe. Travelling in the hold can be dangerous and is therefore not recommended.

Brachycephalic breeds, i.e. those with short, flat snouts that are within the weight and measurement limit for cabin travel, can be booked as PETC.

List of brachycephalic (and mixed breed) dog and cat breeds that TAP does not allow to be transported in the hold:

Dog breeds:

1. Affenpinscher | 2. American Bully |  3. American Staffordshire/”Amstaff” | 4. Chihuahua | 5. Boston Terrier | 6. Boxer | 7. Brussels Griffon | 8. Bulldog (all kinds ) | 9. Cavalier King Charles | 10. Chow Chow | 11. Shih-Tzu | 12. English Toy Spaniel/Prince Charles Spaniel | 13. Japanese Chin/Japanese Spaniel | 14. Lhasa Apso | 15. Mastiffs (all kinds) | 16. Pekingese | 17. Shar-Pei/Chinese Shar-Pei | 18. Pug (all kinds) | 19. Staffordshire Bull Terrier/”Staffys” | 20. Tibetan Spaniel.

Cat breeds:

1. Burmese | 2. Exotic Shorthair | 3. Himalayan | 4. Persian | 5. Scottish Fold

Examples of GDS entries - AVIH

Amadeus

SRAVIH-NORM. 2 MAINE COON CATS  70X80X60CM/15KG /P1
SRAVIH-LARGE.DOG GERMAN SHEPHERD 120X80X60CM/33KG /P1/S2

Galileo

SI.P1S1/AVIH*NORM.2 MAINE COON CATS 15KG 70X80X60CM.CAT
SI.P1S1/AVIH*LARGE.GERMAN SHEPHERD 33KG 120X80X60CM.DOG

Sabre
3AVIH/NORM 15KG 57X37X36CM 2MAINE COON CATS-1.1 
3AVIH/LARGE 33KG 120X80X60CM DOG GERMAN SHEPHERD-1.1 

 

SERVICE FEES

From 21 April 2022, TAP will implement a new methodology for selling the transportation of live animals, with different prices depending on the purchase channel.

  • The GDS, FLYTAP and Online Check-In column includes purchases made through your GDS.
  • The column "Other Channels" includes purchases made through the other channels available, such as local counters (city or airport), Contact Center, etc. 

 

ROUTES PER OW PETC AVIH
  MAX. 8KG

MAX. 32Kg

(NORM)

>32Kg and <45Kg

(LARGE)

GDS / FLYTAP/ ONLINE

CHECK-IN

OTHER CHANNELS AT AIRPORT AT AIRPORT

Domestic flights (Portugal)

40 EUR
48 USD
61 CAD

45 EUR

58 USD
72 CAD

80 EUR

101 USD
121 CAD

130 EUR

162 USD
195 CAD

European Flights (incl. MA and TN),

Israel and ACC-TMS/vv flights 

70 EUR
88 USD
111 CAD

75 EUR

95 USD
114 CAD

120 EUR

149 USD
188 CAD

230 EUR

282 USD
358 CAD

 Intercontinental Flights

(except Dominican Republic) 

150 EUR 
185 USD
235 CAD

160 EUR

199 USD
239 CAD

230 EUR

282 USD
358 CAD

300 EUR

367 USD
466 CAD

Flights to/from Dominican Republic

180 EUR

222 USD

281 CAD

190 EUR

236 USD
283 CAD

275 EUR

334 USD

427 CAD

355 EUR

404 USD

520 CAD

 

IMPORTANT NOTE

In PETC and AVIH reservations it is of extreme importance that the data inserted in the service request entry are correct. 

The weights indicated always consider the total weight of the animal + the box. Always make sure that the weight entered in the corresponding entry is correct.

Also make sure that the box measurements are correct, as well as the species and breed of the animal

The insertion of fictitious or false data, as well as the inadequacy of the size of the box to the animal to be transported, may result in delays or even denied boarding.

 

ANIMALS IN THE HOLD AS CARGO
Applicable when the animal's weight, including the crate, exceeds the maximum weight of 45 kg / 99 lbs (or 32 kg / 70 lbs in the case of flights to, from or transiting the USA, Hungary, France and the Netherlands.
  • Transportation must correspond to the passenger's ticket route;
  • The amount collected for the service is calculated according to “Class Rate” available in chapter 3.7.2 TACT IATA  Rules.
  • The animal must be delivered to the cargo office four hours before departure. The conditions/timetables for acceptance of the animal  may differ according to the airport of departure;
  • The passenger must provide all the necessary documents and shall pay any additional fees charged at the airport of origin and destination;
  • TAP reserves the right to decide which flight the animal is carried on;
  • On flights from Lisbon to Luanda, animals are only carried as cargo.
  • Animals of uncommon sizes, reptiles or rodents can only be accepted as cargo.

Contact the TAP Cargo for more information.

REQUIREMENTS FOR FLIGHTS BETWEEN EU MEMBER STATES
Mandatory requirements and documents for flights between member states of the European Union (EU):

The health requirements and documents mentioned below are mandatory for all non-commercial movements of pets on flights between EU1 member states, or from some non-EU2 countries adhering to the European Union Pet Passport.

  • Microchip identification: The animal must have a microchip implanted in it that allows its identification. Animals identified by tattoo are only allowed if the tattoo was applied before 03/07/2011 and upon presentation of written proof.
  • EU pet passport: must be issued by a veterinarian authorised by the competent authority of the country of origin and certify the identification and anti-rabies vaccination of the animal.
  • Valid anti-rabies vaccination: must be administered on or after the date of microchipping.
  • Disclaimer for hold transport: this document is only necessary if the animal has to be transported in the hold.

1Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Finland.

2Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and Vatican City State. 

Flights from/to Ireland (DUB)

The transportation of animals in the hold (AVIH) on flights originating or transferring at DUB airport is not permitted.

This embargo is only applicable on flights from DUB. Therefore, AVIH can be accepted to DUB (as the final destination). For example MAD-LIS-DUB

Alternatively, these pets should be sent as cargo (AVI). For this purpose, please contact TAP Cargo Department.

ATTENTION: combined transportation as AVIH on one leg and another leg as AVI is not allowed.

 

REQUIREMENTS FOR FLIGHTS TO/FROM COUNTRIES OUTSIDE THE EU

Requirements and documents required for flights outside EU member states:

Before booking any air travel outside EU3 member states, we suggest that passengers enquire in advance with their veterinarian, or the Directorate-General for Food and Veterinary Affairs, about the requirements and documents needed for the non-commercial transport of pets, for the specific date and destination of their travel.

3Except Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Lichtenstein, Monaco, Norway, San Marino and the Vatican State as they are members of the European Union Companion Passport.

 

CHANGE OF TRANSPORT CONDITION - PETC/AVIH

Whenever the transport condition of the animal is not the same for the entire journey, i.e. if the animal is carried one leg of the journey as AVIH and the next as PETC, or vice versa, 3 hours are required between flights at the transfer point.

SEDATIVES

We do not recommend the use of sedatives except under certain conditions and on veterinary advice. Tranquillisers lower blood pressure especially at high altitudes, which can be fatal for animals travelling in the hold.


Flights from/to the United Kingdom

Pets are not allowed into the country.
The UK only allows pets to leave the country by air.
Only  Assistance Animals (SVAN) dogs are allowed  to be transported.

From 01 May 2022, PETC and AVIH will not be accepted on flights originating/transiting LGW airport . For any route originating from LGW, direct or transit, pets must be carried as cargo, 


Flights to the USA

Beginning July 14, 2021, there will be a temporary suspension on the importation of dogs entering the United States from countries classified by the CDC (Centers for Disease Control and Prevention) as high risk for canine rabies. It may also include dogs arriving from countries that are NOT high risk, if the dogs have been in a high-risk country during the six months prior to travel. 
This temporary suspension will not affect those importing dogs from countries with low or no known risk of canine rabies, or US citizens and returning legal residents with pets (provided all exemption requirements are met).

Dogs with a CDC dog import permit can only make their entry through JFK International Airport.

UPDATE: Effective December 1, 2021:

  • Dogs vaccinated in the United States by a US-licensed veterinarian may re-enter the United States from a high-risk country without a CDC Dog Import Permit  - More info HERE
  •  All dogs that have been in a high-risk country in the past 6 months may only enter the United States through an approved port of entry, which includes all 18 airports with a CDC quarantine station - More info HERE

 

Flights from/to Brazil

PETC/AVIH will not be accepted on GOL (G3) and AZUL (AD) flights. Passengers must contact directly each airline.

From the EU to  Brazil

Please be advised that by the decision of the Ministry of Agriculture and Livestock of Brazil, the entry of pet animals is no longer authorized without the presentation of the International Veterinary Certificate, as disclosed in NEWSLETTER 1.63 02DEC2020 Covid19 - Certificate for Live Animals Traveling to Brazil. Detailed information HERE

  • Import licence: Apart from dogs and cats, any other pet entering the country must have an Import Licence issued by the Brazilian Ministry of Agriculture, Livestock and Supply.
  • Carrying birds to Guarulhos:  Birds should be transported to Guarulhos Airport (São Paulo) as cargo.
  • See the links below for further information about carrying animals by air to Brazil:

From Brazil to the EU

For travel with animals by air from Brazil to the European Union, please consult  https://www.gov.br/agricultura/pt-br/assuntos/vigilancia-agropecuaria/animais-estimacao/sair-do-brasil/uniao-europeia-site-mapa-pdf-jun-20.pdf (PT-BR)

 

Flights in transit/to South Africa

PETC/AVIH will not be accepted on flights to/in transit of South Africa unless manifested as Cargo - see TIMATIC.

 

Flights from/to Angola

For travel between Lisbon and Luanda, the transport of animals in the hold cannot be accepted. It is advised to contact the Cargo Department in advance.

TAP MILES&GO PETS
Because we are a Pet-Friendly company, TAP Miles & Go Customers earn miles when travelling on TAP-operated flights with their pets. Whether in the cabin or in the hold, they can earn up to 500 miles by taking their loyal companions on our planes!

Simply enter the TAP Miles & Go frequent flyer number into the PNR.

This offer does not apply to customers travelling on award tickets or other types of tickets not eligible to earn miles.

 

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