All reservations made on TAP AIR PORTUGAL flights should include in the passenger name field the last family name and first name, followed by the Title (ex: MRS, MR, MISS, MSTR) and Passenger Type Code (ex: ADT, CHD, INF, etc.).

* Although TAP does not require more than first name and last name, some companies may also require the full name in the name field.

In the case of passengers with long names, please note that reservations allow 57 characters to be entered.

However, when the ticket is issued, only 28 letters appear, with the surname having a maximum of 16 characters. 

We recommend that names are entered as in the example below:

Passenger - RITA ISABEL CAMPOS FERREIRA NUNES

First Name = Rita Isabel
Surname = Campos Ferreira Nunes
Name in the reservation must be = 1NUNES/RITAMRS(ADT).

Note: Example valid for Amadeus GDS. If you do not use Amadeus, please consult your GDS helpdesk or manual.

 

Markets with Specific Rules:

BRAZIL

Passenger with full name JOSE MANUEL SARMENTO SILVA JUNIOR
(name with more than 28 letters, so the reservation should be made only as suggested above).

Since JUNIOR is an agname, the reservation should be made as 1SILVAJUNIOR/JOSE MR(ADT).

SPAIN

Passenger with full name MARIA DEL AMPARO SANCHEZ RODRIGUEZ
(name with more than 28 letters, so the reservation must be made with the passenger's First Surname which is always the Father's family name and first name - 1SANCHEZ/MARIADELAMPAROMRS(ADT).

FRANCE

If in doubt with French identification documents where the Passenger's surname appears in the "NOM" field and sometimes it can also appear as "ÉPOUSE / EP" or "NOM D'USAGE". 

Always use the family name as it appears on the magnetic strip on the identification document. In the case of "CARTE D'IDENTITÉ", which has no magnetic strip, use only the information in the field of NOM and PRENOM.

 

How to book a passenger with a one-letter surname

Double the surname with a single letter or combine the surname with a single letter with the first names.

Ex: MISS MOAN Y

⇒ book as YY / MOAN MISS or YMOAN / MISS

When there is more than one passenger with the same one-letter surname, they must be booked in individual name fields.

Ex: John and Sally U

⇒ book 1 UJOHN / MR and 1 USALLY / MRS

According to the TAP AIR PORTUGAL General Transportation Conditions (Article 3 - Point 3.1.2), tickets are non-transferable, so passengers' name changes are not allowed.

Technically, the Amadeus Reservations system allows the entire first name to be changed and up to 3 characters of the surname to be changed once, however, TAP AIR PORTUGAL only allows corrections in the situations below:

• 047 tickets and only on TAP-operated flights (TP/WI/NI):
• In the same flights/dates as the original booking.
• If there is a change of date or booking class when the ticket is reissued due to name correction, the applicable fare difference must be charged, as well as the penalty for date change (according to the fare notes). Failure to charge these amounts will result in an ADM being issued.
• Group PNRs and Allots - Standard Groups and Allots are not subject to a name correction fee.

Except in the cases indicated in the table below, it is not permitted to make name corrections directly in the GDS. A prior request for authorization must be made to the Agency Helpdesk using the keyword "PNR" in the subject line of the email.

 

COMMERCIALLY AUTHORIZED SITUATIONS FOR NAME CORRECTION

Correction	Authorisation for correction ** one time only, in the same transaction **	Notes and examples	DU Charge
				1 letter correction	Directly in GDS	As long as it does not mean a change of passenger.   Example: Silva/RiuMr to Silva/RuiMr	EXEMPT
Up to 3 letters in the surname1	Directly in GDS	As long as it does not mean a change of passenger.   Change of ticket ownership is not permitted.	EXEMPT
Incomplete first name	Directly in GDS	Example: Santos/FernandaMrs to Santos/MariaFernandaMrs	EXEMPT
Title correction	Directly in GDS	Example: Santos/FernandaMr to Santos/FernandaMrs	EXEMPT
Incomplete surname	authorisation by our Agency Helpdesk required	Example: Pimentel/AnaMrs to AlvesPimentel/AnaMrs (e.g. to match the frequent flyer record)	EXEMPT
Changing names order	authorisation by our Agency Helpdesk required	Example: Joao/SilvaMr to Silva/JoaoMr	EXEMPT
Surname change due to  marital status change	authorisation by our Agency Helpdesk required	The passenger is required to present a document proving the new surname.	EXEMPT
Nickname instead of first name	authorisation by our Agency Helpdesk required	Example: Green/KathyMrs to Green/KatherineMrs   The passenger must present proof of the correct name.	EXEMPT
Inverted compound surname	authorisation by our Agency Helpdesk required	Example: Pimentel Alves/Ana Mrs to Alves Pimentel/Ana Mrs	EXEMPT
Infant name correction	authorisation by our Agency Helpdesk required	---------------------	EXEMPT

⁽¹⁾For corrections of more than 3 letters in a passenger's last name, kindly contact the Agency Helpdesk.

 

 

• Tickets 047 and only  TP/WI/NI operated flights:
• Same flights / dates as original booking.
• If there is a change of date or booking class when the ticket is reissued due to name correction, the applicable fare difference must be charged, as well as the penalty for date change (according to the fare notes). Failure to charge these amounts will result in an ADM being issued.
• The endorsement box should read - Reissue due Corr Name.