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Name Correction & Commercial Authorisation Policy
Updated on 22 May 2024

Always check the client ID document to avoid name corrections later on.

Never make Name Changes or Corrections on Bookings or Tickets with Interline involved.

If there are Code Share flights involved, please get in touch with the Agencies Helpdesk in advance.

Name Field

All reservations made on TAP AIR PORTUGAL flights should include in the passenger name field the last family name and first name, followed by the Title (ex: MRS, MR, MISS, MSTR) and Passenger Type Code (ex: ADT, CHD, INF, etc.).

Always check a customer ID document to avoid name corrections later on.

* Although TAP does not require more than first name and last name, some companies may also require the full name in the name field.

In the case of passengers with long names, please note that reservations allow 57 characters to be entered.

However, when the ticket is issued, only 28 letters appear, with the surname having a maximum of 16 characters

We recommend that names are entered as in the example below:

Passenger - RITA ISABEL CAMPOS FERREIRA NUNES

First Name = Rita Isabel
Surname = Campos Ferreira Nunes
Name in the reservation must be = 1NUNES/RITAMRS(ADT).

Note: Example valid for Amadeus GDS. If you do not use Amadeus, please consult your GDS helpdesk or manual.

 IMPORTANT NOTE

It is essential to create the booking with the passenger's first and last name on the identification document.

  • If the client has a different surname on their TAP Miles&Go account, they must update their account to their first and last name as shown on their identification document.
  • Failure to match the name on the booking with the name on the TAP Miles&Go account will result in loss of benefits.
  • The use of TAP Miles&Go status and card benefits is personal and non-transferable.

 

Markets with Specific Rules:

BRAZIL

Passenger with full name JOSE MANUEL SARMENTO SILVA JUNIOR
(name with more than 28 letters, so the reservation should be made only as suggested above).

Since JUNIOR is an agname, the reservation should be made as 1SILVAJUNIOR/JOSE MR(ADT).

SPAIN

Passenger with full name MARIA DEL AMPARO SANCHEZ RODRIGUEZ
(name with more than 28 letters, so the reservation must be made with the passenger's First Surname which is always the Father's family name and first name - 1SANCHEZ/MARIADELAMPAROMRS(ADT).

FRANCE

If in doubt with French identification documents where the Passenger's surname appears in the "NOM" field and sometimes it can also appear as "ÉPOUSE / EP" or "NOM D'USAGE". 

Always use the family name as it appears on the magnetic strip on the identification document. In the case of "CARTE D'IDENTITÉ", which has no magnetic strip, use only the information in the field of NOM and PRENOM.

 

How to book a passenger with a one-letter surname

Double the surname with a single letter or combine the surname with a single letter with the first names.

Ex: MISS MOAN Y

⇒ book as YY / MOAN MISS or YMOAN / MISS

When there is more than one passenger with the same one-letter surname, they must be booked in individual name fields.

Ex: John and Sally U

⇒ book 1 UJOHN / MR and 1 USALLY / MRS

Name Correction Policy

Never make Name Changes or Corrections to Bookings or Tickets with Interline involved

If there are Code Share flights involved, please get in touch with the Agencies Helpdesk in advance.

According to the TAP AIR PORTUGAL General Transportation Conditions (Article 3 - Point 3.1.2), tickets are non-transferable, so passengers' name changes are not allowed.

Technically, the Amadeus Reservations system allows the entire first name to be changed and up to 3 characters of the surname to be changed once, however, TAP AIR PORTUGAL only allows corrections in the situations below:

  • 047 tickets and only on TAP-operated flights (TP/WI/NI):
  • In the same flights/dates as the original booking.
  • If there is a change of date or booking class when the ticket is reissued due to name correction, the applicable fare difference must be charged, as well as the penalty for date change (according to the fare notes). Failure to charge these amounts will result in an ADM being issued.
  • Group PNRs and Allots - Standard Groups and Allots are not subject to a name correction fee.

Except in the cases indicated in the table below, it is not permitted to make name corrections directly in the GDS. A prior request for authorization must be made to the Agency Helpdesk using the keyword "PNR" in the subject line of the email.

 

COMMERCIALLY AUTHORIZED SITUATIONS FOR NAME CORRECTION

Correction

Authorisation for correction

** one time only, in the same transaction **

Notes and examples

DU Charge

1 letter correction 

Directly in GDS

As long as it does not mean a change of passenger.

 

Example:

Silva/RiuMr to Silva/RuiMr

EXEMPT
Up to 3 letters in the surname1

Directly in GDS

As long as it does not mean a change of passenger.

 

Change of ticket ownership is not permitted.

EXEMPT

Incomplete

first name

Directly in GDS

Example:

Santos/FernandaMrs to Santos/MariaFernandaMrs

EXEMPT

Title correction

Directly in GDS

Example:

Santos/FernandaMr to Santos/FernandaMrs

EXEMPT

Incomplete surname

authorisation

by our Agency Helpdesk required

Example:

Pimentel/AnaMrs to AlvesPimentel/AnaMrs
(e.g. to match the frequent flyer record)

EXEMPT

Changing names order

authorisation

by our Agency Helpdesk required

Example:

Joao/SilvaMr to Silva/JoaoMr

EXEMPT

Surname change due to  marital status change

authorisation

by our Agency Helpdesk required

The passenger is required to present a document proving the new surname.

EXEMPT

Nickname instead

of first name

authorisation

by our Agency Helpdesk required

Example:

Green/KathyMrs to Green/KatherineMrs

 

The passenger must present proof of the correct name.

EXEMPT

Inverted compound surname

authorisation

by our Agency Helpdesk required

Example:

Pimentel Alves/Ana Mrs to Alves Pimentel/Ana Mrs

EXEMPT

Infant name correction

authorisation

by our Agency Helpdesk required

---------------------

EXEMPT

(1)For corrections of more than 3 letters in a passenger's last name, kindly contact the Agency Helpdesk.

Award Tickets

In the case of Award Tickets with Interline involved a new booking should be created and never make a name change in an existing booking. 

 

Attention

If the PNR contains SSR DOCS, you must re-enter that information after the name correction has been made.

If there is a Frequent Flyer Number (FQTV) entered in the PNR, you must contact the Help Desk in advance to remove it (valid for 1G agents).        

 

Ticket Reissue due to Name Correction
  • Tickets 047 and only  TP/WI/NI operated flights:
  • Same flights / dates as original booking.
  • If there is a change of date or booking class when the ticket is reissued due to name correction, the applicable fare difference must be charged, as well as the penalty for date change (according to the fare notes). Failure to charge these amounts will result in an ADM being issued.
  • The endorsement box should read - Reissue due Corr Name.

Attention

If the PNR contains SSR DOCS, you must re-enter that information after the name correction has been made.

If there is a Frequent Flyer Number (FQTV) entered in the PNR, you must contact the Help Desk in advance to remove it (valid for 1G agents).        

 

 

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