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Automated check-in (ACI)
Update in Progress

Automated Check In – ACI - is a facility of Self Check-in where passengers are automatically checked-in without any action from them (1). This feature is possible provided some specific elements are found in the PNR.  Passengers will receive an e-mail with the boarding card or an SMS with a link where the boarding card can be found. 

Required elements on the PNR


Ticket Number – Electronic Ticket Number

Valid Contact:

  • e-mail (SSR CTCE)
  • mobile (SSR CTCM) - country code must be added ex. 0044...

APIs – if required by country of destination or transfer

Emergency Contact*- for flights originating in Brazil

*Emergency Contact is requested by some countries.

It is mandatory to insert it as SSR CTC.  If passenger refuses, the following message should be entered in the PNR: SR CTC REFUSED


GDS entries



SR CTCM-00351123456789/PT/P2  





Automated check in limitations

Due to certain countries legislation, it is mandatory to request extra information from passengers. The automated check-in  is only possible if this information is added in the PNR. We recommend that you insert the required information when creating a PNR.

When entering or leaving Schengen Area it is mandatory to insert more detailed information regarding passenger identification (APIs).  Please check here the list of Schengen countries.

Passengers with Special Services

In similar situations to other self-check-in channels, passengers with special services like UMNR / PETC / WCHC / BLND / DEAF / DPNA / SVAN / ESAN will be accepted by ACI but no boarding card will be printed. Passengers will receive an e-mail informing that check-in was successfully done and boarding card will be printed at the airport.


Boarding cards will be sent to passengers who have valid contacts in the PNR.  If there is only one contact on a group PNR, all boarding cards will be sent to that contact.

(1)Other limitations

Passengers departing from ABJ, ACC, CMN, DME, FEZ, LFW, RAI, RAK, TNG, OXB and VXE will receive the check-in confirmation but will have to pick up the boarding passes at the airport.


ACI is available during the time frame:

  • START – 24 hours before departure
  • END – according to check-in closing time for the respective flight.

Passengers without checked baggage may go directly to the gate.

In case of carrying baggage in hold, passengers need to leave it at the drop-off counter at the airport. Check here the drop-off schedules.

To guarantee punctuality the passengers must be informed to be at the gate latest 30 minutes before scheduled departure time of their flight.

Available Languages

  • PT - Portuguese
  • EN - English
  • ES - Spanish
  • FR - French
  • IT - Italian
  • NL - Dutch
  • DE - German
  • PL - Polish 
  • RU – Russian


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