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COVID19- New voucher procedures - Effective September 1
Last updated on: 01 Sep 2020

Vouchers requested against tickets issued on any date, where at least one flight has been cancelled (UN status)

- conditions applicable from 1 Sep 20 -

 

  • Vouchers requested against fully unused tickets :
    • TAP will offer a bonus of 10% over the original ticket value
      • For example, if the total amount of the ticket is 100EUR, the voucher will be issued with a total amount of 110EUR;
      • The bonus does not apply for tickets that have been paid for with vouchers.
         
  • Vouchers requested against partially used tickets:
    •  will be issued with the non used fare amount plus the amount of non used airport taxes.

 

The voucher can be requested HERE.

Voucher conditions and use:

  • Vouchers requested from the 8th of June are valid for 1 year;
  • The voucher will be valid for the payment of travel and / or TAP services;
  • The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
  • The voucher is transferable, with authorization from the holder;
  • It is not refundable;
  • Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.

 Voucher redemption: see how to request here.

Note:  the issuance of tickets against vouchers shall not be subject to ticket issuance fee.


New: besides the voucher number, it's necessary from now on to insert the email address where it was received.

 

 

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