COVID19- New voucher procedures - Effective September 1, 2020 - UFN
Updated on 01 Sep 2020
Vouchers requested against tickets issued on any date, where at least one flight has been cancelled (UN status)
- conditions applicable from 1 Sep 20 -
- Vouchers requested against fully unused tickets :
- TAP will offer a bonus of 10% over the original ticket value
- For example, if the total amount of the ticket is 100EUR, the voucher will be issued with a total amount of 110EUR;
- The bonus does not apply for tickets that have been paid for with vouchers.
- Vouchers requested against partially used tickets:
- will be issued with the non used fare amount plus the amount of non used airport taxes.
The voucher can be requested HERE.
Voucher conditions and use:
- Vouchers requested from the 8th of June are valid for 1 year;
- The voucher will be valid for the payment of travel and / or TAP services;
- The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
- The voucher is transferable, with authorization from the holder;
- It is not refundable;
- Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
Voucher redemption: see how to request here.
Note: the issuance of tickets against vouchers shall not be subject to ticket issuance fee.
New: besides the voucher number, it's necessary from now on to insert the email address where it was received.
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