Gender - MR/MRS/MISS/MSTR

Ticket Number – Electronic Ticket Number

Valid Contact:

• e-mail (SSR CTCE)
• mobile (SSR CTCM) - country code must be added ex. 0044...

APIs – if required by the country of destination or transfer

GDS entries

Availability of automatic check-in:

• Only Passengers with a confirmed booking.
• Available 24 hours before departure.
• If passengers are travelling without baggage they may proceed directly to the gate. 
• In case of carrying baggage in the hold, passengers need to leave it at the drop-off counter at the airport. Check here the drop-off schedules.

To ensure that flights leave on time, the gate is closed 30 minutes before the scheduled departure time. To guarantee punctuality passengers should be informed to be at the gate before the closing time.

Restrictions on automatic check-in:

Due to certain countries' legislation, it is mandatory to request extra information from passengers. Automated check-in is only possible if this information is added to the PNR. We recommend that you insert the required information when creating a PNR.

When entering or leaving Schengen Area it is mandatory to insert more detailed information regarding passenger identification (APIs). Check here for the list of countries that belong to the Schengen agreement.

Passengers with Special Services

In similar situations to other self-check-in channels, passengers with special services like UMNR / PETC / WCHC / BLND / DEAF / DPNA / SVAN  will be accepted by ACI but no boarding card will be printed. Passengers will receive an e-mail informing them that check-in was successfully done and boarding passes will be printed at the airport.

Groups

Boarding cards will be sent to passengers who have valid contacts in the  PNR. If there is only one contact on a group PNR,  all boarding cards will be sent to that contact.

Available Languages

• PT - Portuguese
• EN - English
• ES - Spanish
• FR - French
• IT - Italian
• NL - Dutch
• DE - German
• PL - Polish 
• RU – Russian

The start of the journey in the palm of your hand!  Simply download the TAP app, for IOS or Android.

Available from 36 hours before flight departure, except for flights to and from the USA, which are 24 hours before departure due to government restrictions. With mobile check-in, easily choose a seat and receive the boarding pass directly on a mobile device.

Always have the boarding pass at hand with Google Now:

With this feature, it is now possible to access your boarding pass automatically, without having to access your email or make any additional settings.

To start enjoying this new service, users simply need to associate an email account compatible with the application on their Android mobile device, and on the day of the flight, their boarding pass will appear as a notification.

Advantages

• Speed: Mobile check-in is a time-saving service. A tool that helps you avoid queues and possible delays;
• Simplicity:  All it takes is a smartphone or tablet. Download the TAP app and you're ready to go;
• Ecology: The boarding pass is immediately downloaded to the smartphone or tablet, there's no need to print it out and the passenger can present it on these devices.

If the passenger chooses to do the check-in at the airport, they can use the kiosks at the airport counters. Remind them that, in this case, they must arrive at the airport earlier.

Our self-check-in kiosks allow to:

• Check-in automatically and more quickly;
• Skip the queues at the counters.
• Choose a seat, get the boarding pass and luggage tag;
• Self-check the passenger's bag;
• Identify the passenger using the e-ticket number, booking code or TAP Miles&Go Client number provided when booking;

Available for all flights operated by TAP or TAP Express (numbered between 1 and 3999);

If travelling with luggage, the passenger can check it in at the luggage drop-off counters at the airport.

All passengers must be at the boarding gate 30 minutes before departure time, otherwise, we cannot guarantee their boarding.

The space is available after the main entrance to the airport (near the area dedicated to the Ponte Aérea service gates). 

If passengers are unable to check in online, they can do so at the airport, where they can also ask an agent to help them complete their check-in and deliver their luggage. 

The TAP Airport Ticket Office service is also available at the SATA counters at Ponta Delgada and Terceira airports. To use this service, passengers should go to the air terminal, next to the check-in desks. The respective opening hours are as follows: 

• Ponta Delgada (Departures area, in front of Security): 05h00 - 21h30;
• Terceira (floor 3): 05h00 - 19h30.

If the flight is from Porto to Lisbon or vice versa, passengers can benefit from check-in available up to 30 minutes before the flight departure.

So that passengers don't waste time, dedicated areas have been created for the "Ponte Aérea" to simplify the journey and make boarding easier.

In this dedicated area of Lisbon Airport, TAP passengers can drop off their luggage using the Self Bag Drop service and the Self Check-in kiosks.

Learn more about the "Ponte Aérea" service.

The best boarding experience.

We know that time is of the essence for our passengers. For this reason, the Premium Check-in service offers faster check-in and baggage drop-off.

This service is available at counters 01-06 in Terminal 1 in Lisbon:

And at counters 16-17 at Porto airport:

Who is eligible?

The Premium Check-in service is available to passengers travelling in:

• Business Class - Top Executive, Executive;
• Economy Class - Plus;
• With a card:
  • Star Alliance Gold*;
  • TAP Platinum Visa*, 
  • TAP Business* or
  • TAP Gold Visa *.
• Or who hold one of the following TAP Miles&Go Cards:
  • TAP Miles&Go Gold Card;
  • TAP Miles&Go Silver Card.

* Except for clients travelling on Discount fares.