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Responsible Booking Policies Manual - update - (for download)
Last updated on: 31 Jan 2020

Last update - Jan 31st, 2020



Responsible Booking Policies (English)

Prácticas Responsables de Reservas (Español)

Pratiques Responsables de Réservation(Français)

Práticas Responsáveis de Reservas (Português)


What's new:


8. Cancellations and Refunds - Refunds made up to 24 hours after ticket issuance:  new penalty fee amount in  EUR (no change in USD/CAD: 30USD/50CAD)


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Baggage allowance, restricted and forbidden baggage
Ticketing and EMDs
Issuing, re-issuing and refunds
Special Requests
Meals, medical cases, minors and deportees
Ways to check-in, times and travel documents
TAP Miles&Go
Benefits for frequent flyers
TAP Corporate
Benefits for corporate customers
Flygroups, allotments and charters