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COVID-19: Voucher Conditions and Redemption
Updated on 26 Oct 2021

Vouchers Condition and Redemption

- Vouchers requested due to UN - 


Voucher conditions:

  • Vouchers requested from the 8th of June are valid* for 1 year;
  • The voucher will be valid for the payment of travel and / or TAP services;
  • The value of the voucher can be used in full or partially. The balance can be used on another journey, within the validity period.
  • The voucher is transferable, with authorization from the holder;
  • It is not refundable;
  • Vouchers used by an agency or passenger on a TAP direct channel ( or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
  • The issuance of tickets against vouchers shall not be subject to ticket issuance fee.

 Voucher redemption: see how to redeem here


Vouchers ordered from 8 June 2020 - validity of 1 year

Vouchers requested between 09 April and 07 June 2020 - validity of 2 years

Vouchers requested between 08 March and 08 April 2020 - initial validity of 1 year, having acquired a validity of 2 years (although no new document has been sent back to the customer, the validity of 2 years is duly registered on the TAP voucher platform).

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