This page serves as a reminder to our Travel Agency Partners about TAP's existing rules and recommended behaviour regarding booking procedures and air segment management.

The booking policies enable TAP to manage flight inventories optimally, offer better prices and improve passenger service while avoiding booking mistakes.

TAP will enforce a set of rules that comply with IATA regulations.

TAP audits and identifies all such transactions and, once confirmed, reserves the right to issue an Agency Debit Memo (ADM) or invoice if it determines any violation of the rules.

TAP highly values its commercial partners, appreciates their continuous help and contribution, and believes this set of policies will benefit both agencies and passengers. All suggestions to improve procedures, aiming for a better service, will be considered

Some basic rules of good practices to avoid ADM:

• Do not create a PNR only to get a quotation or to print an itinerary. You can quote an itinerary without PNR creation.
• Remove all inactive segments from PNR - status HX/NO/UC/UN/US.
• Always cancel bookings or flights which are not to be used anymore. Avoid NO-SHOW. That seat can be sold to another of your customers.

ADM amounts for incorrect/wrong practices

From the 1^st of October 2024, for each ADM issued (Fare Control), an administrative fee of 10% of the ADM amount will apply. 

* Per passenger, plus administrative fee.
** Per passenger and per remaining manipulated O&D, plus administrative fee.
Note: Amounts charged for ADM in other currencies are based on the daily exchange rate.

From the 1^st of October 2024, check the "Responsible Booking Policies Manual" (updated on 01OCT24) for further information.