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Responsible Booking Policies Manual

Updated on 16 Oct 2024

From October 1, 2024

Responsible Booking Policies - version 01OCT24 (English)
Prácticas Responsables de Reservas - version 01OCT24 (Español)
Pratiques Responsables de Réservation - version 01OCT24 (Français)
Práticas Responsáveis de Reservas - version 01OCT24 (Português)

What's new?

8. Cancellations and Refunds
- Direct Refunds
13. FICTITIOUS, SPECULATIVE AND TEST BOOKINGS
15. CHURNING
17. INACTIVE SEGMENTS (Status Code: HX/NO/UC/UN/US)
23. UNTICKETED NO-SHOWS
ADM Policy
- ADM Fare Structure

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Policies and Channels

All about Distribution

Baggage allowance, restricted and forbidden baggage

Checked Baggage

Special Baggage

All about Baggage

Ticketing and EMDs

Issuing, re-issuing and refunds

PEP Fares for IATA Travel Agents

Irregularities and procedures

All about Ticketing and EMDs

Special Requests

Meals, medical cases, minors and deportees

Children and Infants' needs

Inadmissible Passengers

All about Special Requests

Ways to check-in, times and travel documents

Check-in options

Travel documents

Conditions of Carriage

All about Check-in

Benefits for frequent flyers

TAP Miles&GO - Terms and conditions

Mileage Accrual

All about TAP Miles&Go

Advantages for Companies

TAP Corporate Program (SME)

Corporate Agreements

All about Corporate

Flygroups, allotments and charters

All about Groups

All about Contacts

Documents for download

All about Library

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