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Passengers with developmental disabilities - DPNA -
Updated on 07 Apr 2022

Passengers with learning difficulties, dementia, Alzheimer's, Down Syndrome, among other psychological or cognitive disabilities that travel alone and in need of ground assistance

If the passenger has one of the described conditions, the following will need to be checked:

  • How much autonomy will the passenger have on board? (can he/she eat alone; can he communicate - understand; can he/she make himself understood; is he/she autonomous in his physiological needs?)
  • Does the passenger understand the safety instructions and/or other instructions that may be given to him/her?
  • Does the passenger have any other concomitant illnesses (heart, neurological or behavioral changes)?
  • Does the passenger need any special assistance during the flight?
  • Does the passenger have a medical statement with the degree of disability that you can provide?

The answer to these questions will start the process of evaluating the conditions for acceptance.

  • A SSR DPNA (Disabled Passenger Needing Assistance) indicating the type of disability must be entered into the reservations.
  • To make this assessment it will be necessary to send the answers to the questions above, by filling in this checklist*, by email to

* This list is for the sole and exclusive consultation of travel agents and should not be given to passengers under any circumstances.

When booking SR DPNA the service will not be automatically confirmed. The confirmation (HK) of the service will only appear after evaluation of the responsible department.

For further clarifications, please contact our Help Desk.








In addition to the medical equipment the passenger's need, they may also carry up to 2 pieces of mobility equipment, including an electric wheelchair.  

Check more information about traveling with wheelchairs - HERE


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