ZRH - Check-in Location during the W23
Need Help?
Phone and Email Contacts for the
Agency Helpdesk and Groups Department
Updated on 27 Oct 2023

TAP provides email and telephone contacts to be used only by IATA Travel Agencies.

These should only be used after checking the situations that can be resolved by consulting the TAP Agents website. 

After checking the site, please make sure that the matter in question can be assisted by phone or requires contact by email. 

 

Phone and Email Contacts for the Agencies Helpdesk

ONLINE MARKETS 

COUNTRY
CODE 

TRAVEL AGENCY

 PHONE
(TELEPERFORMANCE)

EMAIL

PORTUGAL

PT

All Other Travel Agencies

+351 211234475

tapagentspt@crmtap.pt

ANGOLA

AO

 

N/A

tapluanda@tap.pt

AUSTRIA

AT

Only IATA Agents

+49 6950603723

tapagentsat@crmtap.pt

BELGIUM

BE

Only IATA Agents

+32 15798909

tapagentsbe@crmtap.pt

BRAZIL

BR

Only IATA Agents

+55 1140407593

reservas.brasil@crmtap.pt

CANADA

CA

Only IATA Agents

+1 8332094514

tapagentsca@crmtap.pt

CAPE VERDE

CV

 

N/A

vendas.sal@tap.pt

CZECH REP.

CZ

 

N/A

tap@globair.cz

DENMARK

DK

 

+45 33464544

ctocph@tap.pt

FRANCE

FR

Only IATA Agents

+33 170959181

tapagentsfr@crmtap.pt

GAMBIA

GM

 

N/A

tapsalesgambia@flytap.com

GERMANY

DE

Only IATA Agents

+49 6950603723

tapagentsde@crmtap.pt

GHANA

GH

 

N/A

salesghana@tap.pt

GUINEA BISSAU

GW

 

N/A

vendas.bissau@tap.pt

HUNGARY

HU

 

N/A

tap@ceaviation.eu

IRELAND

IE

Only IATA Agents

+353 015369578

tapagentsie@crmtap.pt

ISRAEL

IL

 

N/A

hezi@open-sky.co.il

ITALY

IT

Only IATA Agents

+39 0699727052

tapagentsit@crmtap.pt

LUXEMBOURG

LU

Only IATA Agents

+352 20601180

tapagentslu@crmtap.pt

MEXICO

MX

 

N/A

tap.mexico@aviareps.com

MOROCCO

MA

 

N/A

sales6@apgmaroc.com

daoud@apgmaroc.com

MOZAMBIQUE

MZ

 

N/A

tapmaputo@tap.pt

NETHERLANDS

NL

Only IATA Agents

+31237990029

tapagentsnl@crmtap.pt

NORWAY

NO

 

+47 23010290

ctoosl@tap.pt

POLAND

PL

 

N/A

tapreservations@aviareps.com

SAO TOME

ST

 

N/A

aamachado@tap.pt

SENEGAL

SN

 

N/A

cto.dkr@tap.pt

SPAIN

ES

 

+34 910481507

tapagentses@crmtap.pt

SWEDEN

SE

 

+46 8 669 3495

ctosto@tap.pt

SWITZERLAND

CH

Only IATA Agents

+41 442000130

tapagentsch@crmtap.pt

UNITED KINGDOM

UK

Only IATA Agents

+44 2030595712

tapagentsuk@crmtap.pt

UNITED STATES OF AMERICA

US

Only IATA Agents

+1 8332094514

tapagentsus@crmtap.pt

VENEZUELA

VE

Only IATA Agents

N/A

tapagentsus@crmtap.pt

Offline Markets Contacts

Please find below TAP AIR PORTUGAL email addresses in the markets which we don’t operate to/from (offline markets) where TAP is represented by GSAs (General Sales Agents) and which contacts can be shared both with IATA and NON-IATA Travel Agencies as well as Passengers.

OFFLINE MARKETS

COUNTRY CODE

EMAIL

ALBANIA

AL

tap@goldstar.gr

ARGENTINA

AR

tap.argentina@aviareps.com

AUSTRALIA

AU

helpdesk@apg-ga.com.au

BOSNIA

BA

tap@ceaviation.eu

BULGARIA

BG

bulgaria@apg-ga.com

CHILE

CL

tap.chile@aviareps.com

COLOMBIA

CO

tap.colombia@aviareps.com

CROATIA

HR

tap.croatia@aviareps.com

CYPRUS

CY

cyprus@apg-ga.com

ECUADOR

EC

tap.ecuador@aviareps.com

EGYPT

EG

tapportugal@apg-ga.com

ESTONIA

EE

tapsales.hel@tap.pt

FINLAND

FI

tapsales.hel@tap.pt

GREECE

GR

tap@goldstar.gr

GUINEA

GN

guinea@apg-ga.com

HONG KONG

HK

tp-gsa@apg-ga.hk

INDIA

IN

tpbom@globalaviationindia.com

INDONESIA

ID

sales-indonesia@apg-ga.com

KOSOVO

RS

tap@ceaviation.eu

JAPAN

JP

japan@apg-ga.com

LATVIA

LV

tapsales.hel@tap.pt

LITHUANIA

LT

tapsales.hel@tap.pt

MACEDONIA

MK

tap@ceaviation.eu

MALAYSIA

MY

malaysia@apg-ga.com

MALTA

MT

malta@apg-ga.com

MONTENEGRO

ME

tap@ceaviation.eu

NEW ZEALAND

NZ

helpdesk@apg-ga.com.au

PANAMA

PA

tap.panama@aviareps.com

PARAGUAY

PY

tap.paraguay@aviareps.com

PHILIPPINES

PH

tapmnl@apgphilippines.com

philippines@apg-ga.com

REP. OF KOREA

KR

Jh.jung@dongboair.co.kr

ROMANIA

RO

tap@ceaviation.eu

SAUDI ARABIA

SA

info@almahautravel.com

SERBIA

RS

tap@ceaviation.eu

SINGAPORE

SG

singapore@apg-ga.com

SLOVAKIA

SK

tap@globair.cz

SLOVENIA

SI

slovenia@apg-ga.com

SOUTH AFRICA

ZA

Jnbres.tap@aviareps.com

TAIWAN

TW

taiwan@apg-ga.com

THAILAND

TH

tp-gsa@apg-th.com

TUNISIA

TN

sales-tunisia@apg-ga.com

TURKEY

TR

tap.turkey@aviareps.com

UKRAINE

UA

tp.ukraine@aviareps.com

U.A. EMIRATES

AE

tap.reservations@almahatravels.ae

URUGUAY

UY

tap.uruguay@aviareps.com

Phone and Email contats for TAP Air Portugal Groups Department

ONLINE MARKETS

COUNTRY CODE

 PHONE
(TELEPERFORMANCE)

EMAIL

PORTUGAL

PT

IATA Travel Agencies

+351 211234475

grps.neg1@tap.pt

PT

NON IATA

gruposvendasdiretas@tap.pt

AFRICA

 

N/A

flygroupsafrica@tap.pt

AUSTRIA

AT

+49 6950603723

groups@tap.pt

BELGIUM

BE

+32 15798909

tapgroups.bru@aviareps.com

BRAZIL

BR

+55 1140407593

gruposbrasil@tap.pt

CANADA

CA

+1 8332094514

tapgroupsusa@tap.pt

CZECH REP.

CZ

N/A

tap@globair.cz

DENMARK

DK

N/A

tapgroups.cph@tap.pt

FRANCE

FR

+33 170959181

grp.france@tap.pt

GAMBIA

GM

N/A

tapsalesgambia@flytap.com

GERMANY

DE

+49 6950603723

groups@tap.pt

HUNGARY

HU

N/A

tap@ceaviation.eu

IRELAND

IE

+353 015369578

groupstapuk@tap.pt

ISRAEL

IL

N/A

hezi@open-sky.co.il

ITALY

IT

+39 0699727052

tapgroupsitaly@tap.pt

LUXEMBOURG

LU

+352 20601180

tapgroups.bru@aviareps.com

MEXICO

MX

N/A

mexreservaciones@aviareps.com

MOROCCO

MA

N/A

sales6@apgmaroc.com

daoud@apgmaroc.com

NETHERLANDS

NL

+31237990029

tapgroups.ams@aviareps.com

NORWAY

NO

N/A

tapgroups.osl@tap.pt

POLAND

PL

N/A

tapreservations@aviareps.com

SPAIN

ES

+34 910481507

gruposspain@tap.pt

SWEDEN

SE

N/A

tapgroups.sto@tap.pt

SWITZERLAND

CH

+41 442000130

groups@tap.pt

UNITED KINGDOM

UK

+44 2030595712

groupstapuk@tap.pt

UNITED STATES OF AMERICA

US

+1 8332094514

tapgroupsusa@tap.pt

VENEZUELA

VE

N/A

tapgroupsusa@tap.pt

 

 

 

 

 

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