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Updated on 19 Jul 2021

If the passenger's luggage did not arrive at the destination due to the Groundforce strike on 17 and 18JUL 2021, you should follow the following guidelines:

1. If the passenger has not yet opened a PIR (Property Irregularity Report), indicate that he/she should do so through (within 24 hours after the flight's arrival);

2. If the passenger already has a PIR, he/she should tell the passenger that he/she can follow the process of locating his/her baggage at

The website provides all the necessary information to guide the customer both in opening and following up his lost luggage process.

The passenger must obtain the desired information by consulting the website.

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