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COVID-19 Procedures for groups - from August 6, 2020
Last updated on: 07 Aug 2020
These guidelines are valid for Groups booked to travel up to the 30th of September 2020.

1. Group with canceled flights and tickets already issued

  • Voucher (for unused or returns)  - to be requested via this link.
    • validity of 1 year.

      or
  • Refund via BSPLink is permitted
     

2. Group with canceled flights, no alternative flights and no tickets issued

  • Waive of penalty 

 

EMDs for deposit will be used on a future group; if expiring, please contact us.

 

About the VOUCHER:

  • The validity is 1 year.
  • It can be used  for travel or services on flights operated by TAP Air Portugal;
  • It can be used by third parties, with authorization from the holder;
  • It can be used in full or, if used partially, the remaining value can be used in future purchases;
  • Once issued, this travel voucher is non-refundable;
  • For purchases made with this voucher, a document proving the payment of travel or services cannot be issued.
  • Voucher redemption: see how to request here.
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