Need Help?
Covid-19: Procedures for cancelled flights (UN) - current
Updated on 14 Jun 2021
Procedures for cancelled flights (UN)

See conditions below

 

  • New travel date
    • For fully unused tickets or partially used tickets
      • change of travel date allowed within ticket validity
         
  • Same route - Waive of change fee (DU tax waive) and no fare difference to be collected:
    • Rebook on the same cabin
    • Rebook on same RBD or lowest  available 
    • No new fare calculation applies. Keep the same fare construction on the new ticket.
    • Change at no cost, i.e no change fee  (DU tax) nor fare difference to be collected.
       
  • Endorsements: CV19TP
     
  • Change of route and/or tickets with interline or Code-share flights:
    • check conditions with your Agency Help Desk/Sales Representative
       
  • Associated services EMDs can be used in the new reservation. 
     
  • Refunds: check the conditions for irregularity refunds HERE.

 

You may keep the PNR active and the ticket open to reschedule later:

Keep the PNR active
Amadeus: 
RU1AHK1LIS31DEC / KEEP BOOKING ALIVE COVID
Galileo:
RD.T/31DEC*KEEP BOOKING ALIVE COVID
Sabre:
0 OTH YY GK1 LIS 20SEP-KEEP BOOKING ALIVE COVID
(for Sabre: date = current date + max. 180 days)

 

Attention:

→  We draw your attention to the mandatory rebooking to be made in the same booking class (RBD) as the ticket or in the lowest available class.

→ Any change made after the rebooking due to irregularity will be considered voluntary and as such the fare rule must be followed.

 In case of subsequent voluntary changes/re-issues, the class/fare of the original ticket before the reissue by UN, must always be respected or taken into account. 

 

Couldn't find what you were looking for?
Try other support topics
Couldn't find an answer to your question?Send your question / request to TAP's helpdesk