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COVID-19: Procedures - update of 01apr20
Updated on 06 Apr 2020

These procedures are no longer valid

With the reduction of the operation from 01APR20  to just a few weekly flights to Madeira and the Azores and the reduction of the teams due to the labour situation in which TAP is due to enter from now on, TAP once again decided to simplify even further the procedures for all tickets already issued until 31 MAR 20  for travel up to 31 MAY 20.

For passengers with tickets issued in these extraordinary circumstances, TAP will offer a discount of € 25 or € 100, depending on the route, for new dates/routes. See details below.

 

PROCEDURES FOR TAP TICKETS ISSUED UP TO 31MAR20 AND FLIGHTS BOOKED UP TO 31MAY20 

Keep the PNR active and ticket open to reschedule later (1). See reservation change procedures

OPTIONS

Date and / or route change

Voucher Cancelled flights (status UN)

New travel until 31 DEC 2020

Customer does not want to reschedule date and/or change route immediately

New travel until 31 DEC 2020

Same route:

Same RBD = NOADC

Higher RBD = recalculate and charge difference

Full value of the ticket given back in voucher via the link https://reembolsos.flytap.com/RefundsWAR/ 

Reebook in same cabin . 

Same RBD or lowest  available                        

New route:                                                                                                    

Recalculate and charge difference

Validity: to be used as payment up to 1 year from the date of issue.

Changes at no cost. Keep the same  fare construction on the new ticket.

Change fees:  not charged

Non refundable

Change fees:  not charged

Endorsements: CV19TPOFFER

For travel or services on flights operated by TAP

Endorsements: CV19TP

New reservations and reissues: completed by 31 AUG 2020

For full of partial use. The remainder can be used on another journey, within the validity period.

New reservations and reissues: completed by 31 AUG 2020

Discount offer on new travel:

€ 25 for medium haul *
€ 100 for long haul **
To be deducted from the recalculated amount, in the case of additional charge.
If the amount of the difference to be paid is less than the above, apply NOADC (and no credits remain).

Endosements: CV19TPOFFER

Transferable, with authorization of the holder

Option: VOUCHER for new purchase

 

or

Option: TAP will allow refund of tickets via BSPLink, however in the current context and with  reduction of staff,  processing will take longer.

How to price the new ticket with the offer (2) 

    
Regarding new TST two situations must be observed :

1.  If the amount of the difference to be paid is equal or less than the discount to be applied, apply NOADC (and no credits remain)
2.  If the amount of the difference to be paid is higher than the discount, insert the amount to be collected in total amount field.  Insert old form of payment shown on the original ticket and insert a new form of payment with the additional to be collected from the passenger. 

Vouchers used by  an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.

Tickets with Interline or Code Share flights: VOUCHER for new purchase

 

or 

 

Option: TAP will allow refund of tickets via BSPLink, however in the current context and with  reduction of staff,  processing will take longer.

 

Associated services EMD: can be used in the new reservation. If they expire earlier, contact us. Alternatively a voucher  for the total value can also be requested.

 

Associated services EMD: can be used in the new reservation. If they expire earlier, contact us. Alternatively a voucher  for the total value can also be requested.

* domestic flights, european and Africa medium haul (except Luanda and Maputo)                                                                                                                                                                                                                                                                                                                                          ** Long haul flights Africa (Luanda and Maputo), Brazil, Venezuela, United States and Canada.

 

(1)Keep the PNR active
Amadeus: 
RU1AHK1LIS31DEC / KEEP BOOKING ALIVE COVID
Galileo:
RD.T/31DEC*KEEP BOOKING ALIVE COVID
Sabre:
0 OTH YY GK1 LIS 20SEP-KEEP BOOKING ALIVE COVID
(for Sabre: date = current date + max. 180 days)

 

(2)Example

of calculation

with 25€ discount

New tkt value Original value Diff.

Aditional to be collected

300€ 200€ 100€ (100€-25€)= 75€ ADC
300€ 275€ 25€ NO ADC
300€ 300€ 0€ NO ADC

 

We expect to be able to reinstate refunds  (as mentioned in the table of procedures) via BSPLink as soon as possible.

 

For new tickets issued between April 1 and 30:  waiver of the penalty for change (except fares in the Brand Discount) still applies. Check the fare rules published in GDS.

 

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