These procedures are no longer valid
With the reduction of the operation from 01APR20 to just a few weekly flights to Madeira and the Azores and the reduction of the teams due to the labour situation in which TAP is due to enter from now on, TAP once again decided to simplify even further the procedures for all tickets already issued until 31 MAR 20 for travel up to 31 MAY 20.
For passengers with tickets issued in these extraordinary circumstances, TAP will offer a discount of € 25 or € 100, depending on the route, for new dates/routes. See details below.
| PROCEDURES FOR TAP TICKETS ISSUED UP TO 31MAR20 AND FLIGHTS BOOKED UP TO 31MAY20 |
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Keep the PNR active and ticket open to reschedule later (1). See reservation change procedures
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| OPTIONS |
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Date and / or route change
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Voucher |
Cancelled flights (status UN) |
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New travel until 31 DEC 2020
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Customer does not want to reschedule date and/or change route immediately
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New travel until 31 DEC 2020
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Same route:
Same RBD = NOADC
Higher RBD = recalculate and charge difference
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Full value of the ticket given back in voucher via the link https://reembolsos.flytap.com/RefundsWAR/
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Reebook in same cabin .
Same RBD or lowest available
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New route:
Recalculate and charge difference
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Validity: to be used as payment up to 1 year from the date of issue.
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Changes at no cost. Keep the same fare construction on the new ticket. |
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Change fees: not charged
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Non refundable |
Change fees: not charged
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Endorsements: CV19TPOFFER
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For travel or services on flights operated by TAP
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Endorsements: CV19TP
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New reservations and reissues: completed by 31 AUG 2020
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For full of partial use. The remainder can be used on another journey, within the validity period.
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New reservations and reissues: completed by 31 AUG 2020
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Discount offer on new travel:
€ 25 for medium haul *
€ 100 for long haul **
To be deducted from the recalculated amount, in the case of additional charge.
If the amount of the difference to be paid is less than the above, apply NOADC (and no credits remain).
Endosements: CV19TPOFFER
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Transferable, with authorization of the holder
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Option: VOUCHER for new purchase
or
Option: TAP will allow refund of tickets via BSPLink, however in the current context and with reduction of staff, processing will take longer.
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How to price the new ticket with the offer (2)
Regarding new TST two situations must be observed :
1. If the amount of the difference to be paid is equal or less than the discount to be applied, apply NOADC (and no credits remain)
2. If the amount of the difference to be paid is higher than the discount, insert the amount to be collected in total amount field. Insert old form of payment shown on the original ticket and insert a new form of payment with the additional to be collected from the passenger.
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Vouchers used by an agency or passenger on a TAP direct channel (flytap.com or Contact Center), originating from a ticket issued by a travel agency, will be considered agency revenue for the purpose of calculating incentives.
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Tickets with Interline or Code Share flights: VOUCHER for new purchase
or
Option: TAP will allow refund of tickets via BSPLink, however in the current context and with reduction of staff, processing will take longer.
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Associated services EMD: can be used in the new reservation. If they expire earlier, contact us. Alternatively a voucher for the total value can also be requested.
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Associated services EMD: can be used in the new reservation. If they expire earlier, contact us. Alternatively a voucher for the total value can also be requested.
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* domestic flights, european and Africa medium haul (except Luanda and Maputo) ** Long haul flights Africa (Luanda and Maputo), Brazil, Venezuela, United States and Canada.
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| (1)Keep the PNR active |
| Amadeus: |
| RU1AHK1LIS31DEC / KEEP BOOKING ALIVE COVID |
| Galileo: |
| RD.T/31DEC*KEEP BOOKING ALIVE COVID |
| Sabre: |
| 0 OTH YY GK1 LIS 20SEP-KEEP BOOKING ALIVE COVID |
| (for Sabre: date = current date + max. 180 days) |
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(2)Example
of calculation
with 25€ discount
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New tkt value |
Original value |
Diff. |
Aditional to be collected
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| 300€ |
200€ |
100€ |
(100€-25€)= 75€ ADC |
| 300€ |
275€ |
25€ |
NO ADC |
| 300€ |
300€ |
0€ |
NO ADC |
We expect to be able to reinstate refunds (as mentioned in the table of procedures) via BSPLink as soon as possible.
For new tickets issued between April 1 and 30: waiver of the penalty for change (except fares in the Brand Discount) still applies. Check the fare rules published in GDS.