Only TAP's non-restrictive fares can be revalidated provided the fare note shows the text below:
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
Revalidation is possible on 047 tickets only where TP is the sole carrier on the itinerary (TP/NI/WI-operated flights).
If any restrictive fares are revalidated, an ADM may be issued.
Tickets issued for other airlines operated flights but with TP flight numbers (codeshare flights), no matter which fares they have been issued with will have to be reissued.
Revalidation by the travel agent authorized in case of irregularity (INVOL)
Revalidation of TAP tickets by the travel agents shall be permitted in case of involuntary schedule changes (status "TK") and cancellation (status "UN") of flights operated by TAP.
- In case of schedule change (status "TK"), as long as the original flight is maintained
- In case of cancellation (status "UN") of a TAP flight (TAP flight number), provided the proposed alternative is accepted.
If the proposed alternative is not accepted by the passenger or the connection (MCT) is compromised, please contact the Travel Agency Help Desk.
Make sure the ticket is revalidated at the latest until 10 days after receiving the status UN or TK in the PNR.
Attention
In case of voluntary changes before departure of the original flight, the ticket revalidation or re-issuance must be concluded up to 24 hours after the rebooking is made. If this condition is not followed, an ADM for the amount of EUR25.00 per ticket will be issued.
In case of voluntary changes after the departure of the original flight (no show), the ticket revalidation or reissuance must be concluded up to 24 hours after rebooking is made. If this condition is not followed, an ADM for the amount of EUR25.00 per ticket will be issued.
Penalties for voluntary changes must be collected as TAX with code "DU".
For guidance, we created a "Quick Reference" regarding good practices to avoid ADMs.
EMDs
All EMDs may be reused for the same service within one (1) year from the date of issuance.