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Updated COVID-19 POLICY AND PROCEDURES_EFF_28APR20
Updated on 08 Jun 2020

These procedures are no longer valid

Dear Travel Partners,

We remain committed to assisting our Agency Partners in rebooking our mutual customers with travel affected by the COVID-19 pandemic and we continue to adjust our policy in order to give our customers more flexibility.

The flexible rebooking and cancellation policy has been extended to include original travel through September 30, 2020, for all tickets issued by May 15, 2020. Please take note of the extra flexibility with vouchers for original travel through February 28, 2021.

  • Rebooking option for original travel through September 30, 2020, with new travel permitted through February 28, 2021
  • Voucher option for clients not ready to rebook, only for original travel  through June 30, 2020(1)

 

Scenario 1: Customers requesting changes/cancellation for flights that were not cancelled by TAP- original travel through September 30, 2020

Scenario 2: Customers affected by flights cancelled by TAP (status UN)

 

Download complete procedures in PDF here.

 

(1)From June 8, 2020:

  • Voucher option with 20% bonus for clients with cancelled flights(status UN), for original travel date through August 31, 2020 
  • All vouchers will be valid for one year.

     
Vouchers can be requested through https://reembolsos.flytap.com/RefundsWAR/
For USA: request refund to tapusa@tap.pt

If you have questions not answered by the procedures in Scenarios 1 and 2, or encounter difficulty in rebooking/repricing, please contact our Agency Help Desk:

TAP Air Portugal Agency Helpdesk for USA and Canada, Monday to Friday: 09:00AM – 05:00PM: tapusa@tap.pt

 

#WeWillFlyAgain

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