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COVID-19 Procedures for groups - from August 6, 2020
Updated on 07 Aug 2020
These guidelines are valid for Groups booked to travel up to the 30th of September 2020.

1. Group with canceled flights and tickets already issued

  • Voucher (for unused or returns)  - to be requested via this link.
    • validity of 1 year.

      or
  • Refund via BSPLink is permitted
     

2. Group with canceled flights, no alternative flights and no tickets issued

  • Waive of penalty 

 

EMDs for deposit will be used on a future group; if expiring, please contact us.

 

About the VOUCHER:

  • The validity is 1 year.
  • It can be used  for travel or services on flights operated by TAP Air Portugal;
  • It can be used by third parties, with authorization from the holder;
  • It can be used in full or, if used partially, the remaining value can be used in future purchases;
  • Once issued, this travel voucher is non-refundable;
  • For purchases made with this voucher, a document proving the payment of travel or services cannot be issued.
  • Voucher redemption: see how to request here.
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