Passenger Contacts on Bookings are Mandatory.
In the event of any irregularity TAP is obliged to inform all passengers in a timely manner.
Therefore TAP requests all travel agents to add passengers' contacts on bookings, either telephone number and/or email address.
According to the IATA Resolution 830d, from June 1, it is reccommended that travel agents actively ask for and insert this data on the PNRs.
Besides the legal reasons TAP aims to provide the best possible service and care.
If the passengers do not wish to disclose their contacts, an SSR CTCR with the text REFUSED should be added to the PNR.
Automatic notifications
TAP developed an automatic notification service, via SMS and e-mail, aiming to improve the communication with their customers.
In order to enjoy this facility, the passenger only needs to provide his/her mobile phone number and e-mail address at the time of reservation, thus being able to have, at any time, useful information about the state of their flight, as well as, access to all the necessary information for a more pleasant travel experience.
At an early stage, this service will send passengers notifications in Portuguese or English about specific situations regarding their flights status, including check-in opening, flight time changes (unplanned changes occurring on departure of a flight), any alteration of the boarding gate (if there is a change of the boarding gate originally assigned, the passenger is informed of this change via SMS).
Regardless of the number of passengers included in one reservation, these notifications will only be sent to one of the contacts in the reservation.
It’s very important that Travel Agencies cooperate by adding passengers contacts on bookings. Passengers will praise a good service.
GDS entries
Amadeus
APN-TP/E+EMAIL@GMAIL.COM/EN/P1 (EN = English)
APN-TP/M+3513661843178/PT/P1 (use + instead of 00)
APM-+351123456789
and / or
SR CTCE-EMAIL//GMAIL.COM/EN/P1
SR CTCM-00351123456789
SR CTCR-REFUSED
Galileo
SI.P1/SSRCTCETPHK1/EMAIL//GMAIL.COM/PT
SI.P1/SSRCTCMTPHK1/351914567896/PT (PT = Portuguese)
SI.P1/SSRCTCRTPHK1/REFUSED
Sabre
3CTCE/EMAIL//GMAIL.COM-1.1
3CTCM/+351914567896/PT-1.1
3CTCR/REFUSED-1.1
Languages
Notifications can be sent in 9 Languages and according to the specific format of “APN”. If no language specified, notification will be sent by default in English.
PT - Portuguese
EN - English
ES - Spanish
FR - French
IT - Italian
NL - Dutch
DE - German
PL - Polish
RU – Russian
In case of any doubt about how to correctly insert contacts so the automatic notification works well, we recommend you to contact your GDS Help Desk.